2010 Culture Customer Service Feedback 
ShepHyken
NOVEMBER 8, 2021
Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? The key to building customer loyalty, they claimed, was to simply make it effortless for people to do business with you. by Jon Picoult.
CSM Magazine
OCTOBER 25, 2022
Part of the Atlanta Group of insurance brands, which includes Swinton, Marmalade’s approach has picked up recognition and resulted in them being named a finalist in several industry awards, most recently as highly-commended finalists in the UK Customer Service Excellence Awards. About CustomerSure.
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AskNicely
AUGUST 17, 2018
And 23% of CEOs list customer service as one of their top three business priorities. Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. They strive to continually surprise and delight customers.
CloudCherry
JANUARY 22, 2020
According to the Forrester report, many VoC programs are still immature and face common challenges: Not Listening to Customers. Failure to capture unstructured and unsolicited feedback. Not Interpreting Feedback. But voice of the customer data can also come in real-time. Focus on service recovery.
ijgolding
FEBRUARY 26, 2019
So with the future health of the business at stake, it’s worth knowing how to keep each customer, and that’s where customer feedback comes in. But there’s a big problem with the way customer feedback and satisfaction surveys have traditionally been done which means they don’t deliver this enormous benefit.
Service Untitled
MARCH 3, 2010
Service Untitled The blog about customer service and the customer service experience. They’re also interesting because they are more reflective of the type of culture the company has. You can see Pet Relocation’s video, and more information about the 2010 Fanati Award here.
Ann Michaels and Associates
OCTOBER 28, 2018
Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? With proper training, companies can make sure their employees provide service with a smile—and make customers smile in return. . Customer Service as a Key Value.
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