CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

MARCH 8, 2023

From real-time tracking to financial management, vehicle checks to dynamic communications, BigChange supports all aspects of the business giving us complete visibility and the capacity to capture, record and share time and business critical information.”

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. This information is shared, in real-time, with the back-office using BigChange’s live-link system, helping aid communication and visibility. About BigChange.

2020 52

2020 2013 2018 Customer Relationship Management 52

CSM Magazine

JANUARY 10, 2023

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. “As a result, we have made people’s jobs easier so we have less problems. ” About BigChange.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

APRIL 21, 2022

“Before BigChange we had disparate systems and processes that were not joined-up and didn’t communicate. ” About BigChange: Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. .

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

NOVEMBER 8, 2022

The system is also improving communication between field-based teams and back-office staff, raising customer service levels and boosting feedback with real-time updates, ETAs and reporting. “BigChange has freed up my time to run the business rather than it running me,” concluded Saunders. ” About BigChange.

Document 52

Document 2018 2013 Customer Relationship Management 52

Experience Investigators by 360Connext

OCTOBER 31, 2014

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013.

2013 197

2013 E-support 2014 Social Media 197

CSM Magazine

JANUARY 17, 2022

Using BigChange, Pinnacle has achieved a significant improvement in transparency and communication with clients by delivering live operational information and has overcome challenges resulting from the pandemic which saw a reduced workforce facing an increased workload. About BigChange.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

DECEMBER 2, 2021

BigChange brings together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and business intelligence into one simple to use and easy to integrate platform. However, it’s customer service where the greatest benefits are being realised.

Technology 52

Technology 2018 2013 Customer Relationship Management 52

Magellan Solutions

AUGUST 23, 2021

An omnichannel contact center is a customer service strategy that allows customers to communicate with businesses via their preferred method of communication. Better Communication. According to UC Today, nine out of 10 consumers want an omnichannel experience with seamless service between communication methods.

Omnichannel 52

Omnichannel Call Center Contact Center 2013 52

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. For Telstra, outsourcing means better service.

Call Center 81

Call Center Telecommunications Banking Financial 81

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. For Telstra, outsourcing means better service. Bank of America.

Call Center 52

Call Center Telecommunications Banking Financial 52

Comm100

APRIL 8, 2016

Even with 244 million unique customers , Jeff Bezos knows better than to see his customers as a series of transactions. But with so many different customer relationships to maintain, what’s the wisdom that keeps this enterprise running? “I think frugality drives innovation, just like other constraints do.

Customer Service 42

Customer Service Social Media White Paper Call Center 42

CSM Magazine

MAY 16, 2024

The planning team loves it, the engineers and installers have embraced it, I wonder how we lived without it, and our customers are amazed at the information and updates we share with them.” BigChange also helps EnviroVent communicate with residents and tenants to reduce ‘no access’ visits.

2018 52

2018 E-support Customer Relationship Management 2013 52

CSM Magazine

MARCH 27, 2024

D2 Facilities selected the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance , and business intelligence as it was user friendly yet offered the functionality and professional presentation required.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

NOVEMBER 30, 2023

“We wanted a system that would allow us to plan, schedule, communicate, monitor, and report, and, when we came across BigChange at the Fire Safety event, we instantly knew that this was the system for us. Technicians and applicators are equipped with mobile devices which allows real-time communication between site and back-office.

2011 52

2011 2018 2013 Customer Relationship Management 52

CSM Magazine

FEBRUARY 7, 2024

In addition, with quicker and improved customer communication, together with accurate and easily-accessible job reports, there are less invoice disputes to deal with.” With BigChange JBC now have a single system incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, and live tracking.

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

JULY 6, 2022

With field staff using mobile devices to connect to the back-office system, Envirocare has also reduced the time and resource required to quote on new work, report on completed work, issue invoices and respond to customer queries. Each system was standalone and sharing information between systems was cumbersome and timely. About BigChange.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

MARCH 1, 2022

Using BigChange, Morgans has achieved the highest levels of automation with the platform underpinning every aspect of the business including workforce management, customer communications, reporting and invoicing. About BigChange.

2013 52

2013 2018 Customer Relationship Management 2020 52

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Andrew McFarland – Chief Customer Officer at Black Box.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Magellan Solutions

FEBRUARY 24, 2022

Ideally, the software should be able to work with your customer relationship management (CRM) system. So to help you out, we compiled all the innovations for lead gen marketing we can find: Voice and search marketing. Email marketing is still a popular and effective method of communication. Email Marketing.

Social Media 40

Social Media B2B B2C Sales 40

SmartKarrot

JANUARY 18, 2022

Zoho is committed to offering outstanding customer service. Instead of marketing, Zoho invests in R&D and customer service. Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. CloudCherry. CloudConnect.

2011 11

2011 E Commerce E-support 2008 11

Amity

OCTOBER 31, 2016

How did you personally get started in Customer Success? When I was in University I would not even have been able to tell you what Customer Success was. I went to school for brand communications and marketing. Our unique relationship with our customers puts us in a position to facilitate that type of smooth communication.

Customer Success 0

Customer Success Customers Definition Metrics 0

SmartKarrot

FEBRUARY 4, 2022

Founded in: 2013. Founded in: 2013. It also helps improve team communication. Founded in: 2013. The platform offers communication tools, such as team messaging and video conferencing. This all-purpose communication tool eliminates the need to use separate applications for day-to-day business communications.

2006 10

2006 2003 2010 2005 10

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. Founded in: 2013. Hi Platform is the leading customer relationship management platform in Brazil. It enables businesses to form stronger bonds with their customers. Founded in: 2013.

E Commerce 10

E Commerce 2011 2012 2013 10