2013 Consumers Customer Focused Technology 
Forrester
APRIL 6, 2015
If it''s not a transformation to make the company more customer-focused , you''re making a mistake. Technology and economic forces have changed the world so much that an obsession with winning, serving and retaining customers is the only possible response. This customer-driven change is remaking every industry.
Alida
JUNE 23, 2017
With Amazon’s technological horsepower behind it, Whole Foods will have the engine required to build an unbeatable innovation engine. It’s not inconceivable to imagine that Whole Foods customers will soon be able to order grocery items through Amazon.com or Alexa. “If With Whole Foods’ 450 stores, that has dramatically changed.
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transcosmos Information Systems
FEBRUARY 13, 2018
While many were skeptical about this idea, Bezos proved them wrong when his company made actual drone deliveries for the first time to customers in the UK in December 2016. Bezos’ propensity for using technology to enhance the customer experience comes from his belief that companies should develop “ obsessive customer focus.”.
Customer Guru
JANUARY 3, 2018
In this candid interview with Customer Guru, Mr. Patel talks about the changing perception of CX in India. He also shares his thoughts and insights on how to align employees of an organization towards becoming more customer focused. With global companies coming to India, the consumers today demand the same level of experience.
CSM Magazine
OCTOBER 6, 2015
Hitachi Capital Consumer Finance (HCCF) is leading the finance industry in using customer feedback to shape both its service and products. . This customer focused approach has driven significant growth, with the lender providing a loan every 60 seconds.
Kustomer
JANUARY 21, 2021
As Steve mentions, “The ultimate outcome of being customer focused is to have a sustainable business. Creating a high-level customer experience and aligning with a customer-centric company culture will surely bring a more sustainable and successful business. Furthermore, find your first win and build upon it. I love that.
Beyond Philosophy
JUNE 11, 2015
If you have someone paying one price and another customer with a coupon paying a different price, the perception of the brand is becoming fractured. Be pragmatic in terms of technology and analytics. Now, we come to retailers which had customer loyalty programs, usually of long-standing, and elected to discontinue them.
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