2013 Consumers Customer Relationship Management Technology 
CSM Magazine
SEPTEMBER 21, 2023
. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.” Now everything is digital.
CSM Magazine
JULY 10, 2023
“Before BigChange we relied on carbon copied worksheets, which meant we had to wait for the completed paperwork to make its way back to head office and then had to manually enter the details for quotations, invoicing, payroll, customer reporting, etc, etc,” commented Andy Peart, Sales and Service Director at Hodge Clemco.
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CSM Magazine
FEBRUARY 23, 2023
. “Before BigChange everything was paper based; engineers would fill out paper reports which office staff then had to type up before sending out to clients,” commented Maddie Carr, Service Agreement Manager at Future Group. “This was time consuming and also introduced the potential for errors.
CSM Magazine
FEBRUARY 11, 2022
As well as reducing our environmental impact through a massive reduction in the paper we consume, BigChange has also had a positive impact on other aspects of the business,” commented John Lunt, Operations Director at Access Innovations. Access Innovation selected BigChange to replace an existing job control system. About BigChange.
CSM Magazine
JULY 12, 2022
Gym equipment repair specialist Upholstery2u, is using the latest technology to streamline workflows and boost customer service levels. “BigChange takes care of the routine, time consuming tasks, which allows us to focus on what we do best – getting the job done and keeping our customers happy.
Magellan Solutions
MAY 29, 2021
Technology such as Healthcare Customer Relationship Management System or Healthcare CRM helps in identifying pain points and reading customer behaviors to improve service. . By hiring a BPO company they can inform the public about what advanced technology or treatments they offer, and save money in the process.
West Monroe
JULY 24, 2017
Across all industries – from utilities to banking and from healthcare to education – organizations are tapping into unprecedented amounts and types of actionable “big data” to understand consumers and drive powerful engagement. Sources: Kosinski et al 2013, Chittaranjan et al 2011, Epp at al 2011. How this has become possible.
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