Alida
JUNE 23, 2017
This move isn’t the company’s first foray in the grocery business—in the past, it introduced innovations like AmazonFresh, a delivery service, and Amazon Go, a register-less, grab-and-go store—but it is undoubtedly the biggest and most consequential to date. Contrary to popular belief, Amazon’s biggest competitive advantage is not innovation.
Avaya
OCTOBER 25, 2017
In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Instead, it calls for unparalleled bank branch innovation. One that combines digital innovation with the reliability of a traditional branch experience. Research, however, suggests this will fail to become a reality. 5 Brands to Study.
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ShepHyken
FEBRUARY 22, 2021
Here’s why the experts think empathy is the key to customer experience by Kate Rogerson. Comm100) Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’.
Customer Bliss
MAY 10, 2019
How does a logistics company shift its gears to become more customer-focused? In today’s episode, Scott Allison , the Chief Customer Officer of DHL ’s supply chain, shares some strategies and tactics around communicating the brand’s message, telling the customer story, and improving employee and customer experience.
Customer Bliss
JULY 19, 2016
It’s an unfortunate reality that many companies, despite the rise of CCO and CX work, still are not entirely clear how to value customers. Wharton (at UPenn) did research on S&P 500 Index companies from 1972 to 2013. Customers as assets with leadership recipe cards. They are: Customers as assets.
transcosmos Information Systems
FEBRUARY 13, 2018
While many were skeptical about this idea, Bezos proved them wrong when his company made actual drone deliveries for the first time to customers in the UK in December 2016. Bezos’ propensity for using technology to enhance the customer experience comes from his belief that companies should develop “ obsessive customer focus.”.
Customer Guru
JANUARY 3, 2018
In this candid interview with Customer Guru, Mr. Patel talks about the changing perception of CX in India. He also shares his thoughts and insights on how to align employees of an organization towards becoming more customer focused. However, it kept the focus on innovation, ease, and customers.
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