CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence. For more information please visit www.bigchange.com.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system. For more information, please visit www.bigchange.com.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app., For more information please visit www.bigchange.com.

2013 52

2013 2018 Customer Relationship Management Books 52

CSM Magazine

NOVEMBER 22, 2023

BigChange Pay uses technology pioneered by BigChange during the Covid pandemic when a ‘No-Touch’ job sign-off app was developed, as an option to traditional sign-on-glass. This allowed jobs to be signed-off on the customers’ own phone even from remote locations, such as at home.

2013 52

2013 2018 2020 Banking 52

CSM Magazine

JANUARY 12, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

OCTOBER 5, 2023

“The system is powerful enough to enhance the customer experience and being able to produce month-to-month reporting for our clients and internal teams is providing valuable insight.” The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

2018 59

2018 2013 Customer Relationship Management 2020 59

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.” For more information please visit www.bigchange.com.

Management 59

Management 2018 2013 Customer Relationship Management 59

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years. .

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Travel 52

Travel 2013 2018 Customer Relationship Management 52

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

2018 52

2018 Customer Relationship Management 2013 2020 52

Retently

MARCH 23, 2023

In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback. The antivirus software company McAfee is at the bottom of the technology industry, earning a Net Promoter Score of 2. Ready to start?

Net Promoter Score 113

Net Promoter Score NPS Insurance Airlines 113

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows. For more information please visit www.bigchange.com.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows. For more information please visit www.bigchange.com.

Books 59

Books 2018 Customer Relationship Management 2013 59

CSM Magazine

JULY 26, 2022

“However, before BigChange we didn’t use the latest technology. When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. ” About BigChange.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. About BigChange.

2020 52

2020 2013 2018 Customer Relationship Management 52

CSM Magazine

JUNE 9, 2023

Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , ASE Autogate can now plan routine maintenance and service appointments up to a year in advance.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation. .

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 10, 2023

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

JULY 4, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

2008 52

2008 2013 2018 Customer Relationship Management 52

CSM Magazine

FEBRUARY 11, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. About BigChange.

Innovation 52

Innovation 2013 2018 Customer Relationship Management 52

CSM Magazine

MARCH 30, 2022

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth. Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service. ” About BigChange.

Transportation 52

Transportation 2018 2013 Customer Relationship Management 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

MARCH 8, 2023

Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution, NCS has transformed the management of its nationwide team of field engineers.

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

NOVEMBER 8, 2022

This has allowed me to invest time in other areas of the business such as the website, advertising and customer care, which has undoubtedly contributed to our growth.” The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Document 52

Document 2018 2013 Customer Relationship Management 52

Alida

JUNE 23, 2017

With Amazon’s technological horsepower behind it, Whole Foods will have the engine required to build an unbeatable innovation engine. It’s not inconceivable to imagine that Whole Foods customers will soon be able to order grocery items through Amazon.com or Alexa. With Whole Foods’ 450 stores, that has dramatically changed.

Retail 153

Retail Competitive Advantage 2013 Innovation 153

CSM Magazine

JANUARY 17, 2022

Since implementing the complete job management solution, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , financial management and business intelligence in one simple to use and easy to integrate platform, Pinnacle can record, monitor and control every task in real-time.

2018 52

2018 2013 Customer Relationship Management 2020 52

Magellan Solutions

OCTOBER 26, 2023

Magellan Solutions is ISO 27001:2013 certified for information security management, ensuring the safety and security of clients’ data. State-of-the-art Technology Magellan Solutions uses cutting-edge technology, such as cloud-based software and predictive dialer systems. Credibility and security?

Call Center 52

Call Center Customer Satisfaction 2013 Loyalty 52

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” In fact, Moore and Levie were with us at the first Pulse all the way back in 2013.

2015 52

2015 2023 2013 2022 52

CSM Magazine

MARCH 16, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. About BigChange.

2005 52

2005 Document 2018 2013 52

CSM Magazine

NOVEMBER 2, 2021

BigChange is a complete job management platform bringing together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and online portal into one simple to use and easy to integrate platform. About BigChange. For more information please visit www.bigchange.com.

Competitive Advantage 52

Competitive Advantage 2018 2013 Customer Relationship Management 52

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Financial Institutions. Utility Sector. Telefónica. Transurban.

Call Center 81

Call Center Telecommunications Banking Financial 81

Gainsight

OCTOBER 5, 2021

And how has customer success evolved since its introduction in 2013? The evolution of customer success happened in three stages, and each played a critical role in where we’ve been and where we’re going. In each instance, the customer initiated the engagement. Technology and customer expectations change year after year.

Customer Success 45

Customer Success 2013 2007 2014 45

Second to None

FEBRUARY 4, 2020

Advanced technology has served as a disrupting factor in most industries, but it has been especially impactful for grocery brands. We are witnessing revolutionary changes to brick-and-mortar store layouts, customer relationship building efforts, and the overall value proposition to the customers they serve.

Customer Journey 48

Customer Journey 2013 Retail Apparel 48

Magellan Solutions

AUGUST 23, 2021

However, customers are only concerned with service and are uninterested in anything else. Technology is the main reason why companies are getting tired of old school call center outsourcing Philippines. Traditional call centers are not only failing to adapt to technology, but they are also falling behind in terms of best practices.

Omnichannel 52

Omnichannel Call Center Contact Center 2013 52

Think Customers

OCTOBER 28, 2020

Customer experience strategist and author Don Peppers has long said that frictionless customer experiences build loyalty—not delightful experiences. “As Prioritize the customer experience by automating redundant tasks with AI-powered bots to allow agents to focus on complex issues and build customer relationships.

Financial 52

Financial Insurance Banking 2013 52

Eptica

SEPTEMBER 30, 2015

Given this importance of customer experience, the recent KPMG Nunwood 2015 UK Customer Experience Excellence Centre report , paints a worrying picture for British organizations. It shows there has been scant change to customer service levels, with no overall improvement since 2013.

Customer Experience 83

Customer Experience Social Media 2015 2013 83

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Telecommunications and Technology Companies. Transurban.

Call Center 52

Call Center Telecommunications Banking Financial 52