CX Compass: Are Your Employees Listening to the Voice of Customer (VoC)? They Should Be.
Responsetek
MAY 7, 2018
It has been a long standing tradition for organizations to keep their employees away from customer feedback. Just as Social Media created a shock to the system for public relations (PR) departments, so high volumes of real-time customer experience feedback have also created a change in the research (and operations) departments.
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