CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. My name is Alexander Doak and I’m the director of customer success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the service profit chain institute. Digital Transformation and Digital Leadership.

Webinar 40

Webinar 2010 E Commerce Presentation 40

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. My name is Alexander Doak and I’m the director of customer success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the service profit chain institute. Digital Transformation and Digital Leadership.

Webinar 40

Webinar 2010 E Commerce Presentation 40

Michelli Experience

SEPTEMBER 15, 2016

Ernie is the now 93-year-old, World War II veteran, who started a coast-to-coast run on August 7, 2013,which he completed (some 3,000 miles later) on August 20, 2016. I saw this same passion for mastery when I ran earlier in the year with Ernie Andrus. With the passion I have for making it to the finish line, nothing will stop me.”

Engagement 92

Engagement 2013 Entertainment 2016 92

Michelli Experience

MARCH 11, 2016

In 2016, mobile marketing will be a must-have by many businesses. In 2016, over 2 billion consumers are expected to purchase smartphones worldwide. Mobile technology has reached unprecedented levels on innovation. Media-centric advertisements, immersive SMS and dynamic social media environments are to be expected.

Technology 56

Technology Marketing Loyalty Programs Multi-Channel 56

Michelli Experience

SEPTEMBER 26, 2017

As a customer experience consultant, I find myself working with leaders across the globe and across business sectors on some very familiar themes; needs fulfillment, customer effort reduction, surprise and delight, etc. is a professional speaker and chief experience officer at The Michelli Experience. The Payoff.

Consulting 45

Consulting Automotive Retail 2016 45

Strativity

AUGUST 28, 2016

is the undisputed leader in customer experience design and transformation. 29, 2016) — Strativity Group, Inc. was honored by New Jersey SmartCEO as one of the 2016 Corporate Culture Award winners. 1, 2016 at the Starland Ballroom. “In Strativity Group Inc. Hackensack, NJ (Aug.

Culture 40

Culture Magazine Competitive Advantage 2016 40

Stella Connect

JANUARY 4, 2022

Continue reading below for 15 customer service training tips… Training Customer Service Agents for Collective Success. “[I]f I]f you care about customer experience. then customer service training is not optional. Adam Toporek , Customers That Stick. . It is not an extra. Emphasize hands-on learning.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Storyminers

NOVEMBER 30, 2016

In 2016, ten companies fell from 101 to 253 ranking places. In this author’s opinion, becoming adaptive is the single most valuable new asset a leadership team can provide its shareholders, employees, and customers. Machine learning-friendly design which provides continuous improvement opportunities.

Omnichannel 73

Omnichannel 2016 Leadership Workshop 73

Stella Connect

APRIL 17, 2018

Continue reading below for 15 customer service training tips… Training Customer Service Agents for Collective Success. “[I]f I]f you care about customer experience. then customer service training is not optional. Adam Toporek , Customers That Stick. It is not an extra. Emphasize hands-on learning.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. ” Read on to learn how today’s customer experience professionals are planning to position their companies for CX success as we move into 2017.

2016 111

2016 2017 Customer Experience Social Media 111

Michelli Experience

FEBRUARY 27, 2018

Let me give you an example, a 2016 article in CIO magazine , chronicled a fireside chat between Home Depot CIO Matt Carey and CIO events editor-in-chief Maryfran Johnson. The phrase was so catchy that I literally imagined it to be a book title I might use if I were to ever write a customer experience book about Home Depot.

Social Media 53

Social Media Magazine Books Consulting 53

Stella Connect

APRIL 17, 2018

Continue reading below for 15 customer service training tips… Training Customer Service Agents for Collective Success. “[I]f I]f you care about customer experience. then customer service training is not optional. Adam Toporek , Customers That Stick. It is not an extra. Emphasize hands-on learning.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

Michelli Experience

DECEMBER 29, 2015

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2016 45

2016 Consulting Customer Experience Design Leadership 45

Storyminers

APRIL 11, 2016

This Interview was conducted by ReachForce and first appeared March 9, 2016 . Mike Wittenstein leads Storyminers, a pioneering customer experience design firm based in Atlanta. We recently checked in with them to discuss some of the challenges enterprises face in managing customer experience today.

Customer Experience Management 56

Customer Experience Management Customer Experience Management B2B 56