ClearAction

FEBRUARY 27, 2017

Only 15% of voice of customer (VoC) programs are considered “very successful”* by their managers, according to the Temkin Group’s State of Voice of Customer Programs 2016 report. Only 4% of of Voice of the Customer (VoC) programs are transforming customer experience. What’s broken?

Voice of Customer 54

Voice of Customer Workshop 2016 Metrics 54

LiveChat

OCTOBER 31, 2019

We live in a culture of instant gratification, and consumers expect a fast and convenient customer experience from brands 24/7/365. So, the ability to deliver an outstanding and unique customer experience is key to effective customer acquisition and retention. 4 automation strategies to improve customer loyalty.

Loyalty 57

Loyalty Call Center Return on Investment Consumers 57

Amity

FEBRUARY 9, 2016

The Gartner Group found that 80% of your company’s future revenue will come from just 20% of your existing customers. In this issue of the SaaS Tattler, we discuss what you can do to retain your customers. • Retain Loyal Customers with these 3 SaaS Renewal Strategies. The Best Customer Success Resources of 2016.

Customer Journey 60

Customer Journey Customer Retention Return on Investment Customer Success 60

BirdEye

APRIL 24, 2023

This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods. Messaging: B2B messaging highlights factors like cost-effectiveness, ROI, and problem-solving, while B2C messaging focuses on personal benefits like time-saving and lifestyle appeal.

Marketing 93

Marketing Social Media B2C Advertising 93

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. He is currently working on his latest series, “STAR,” which premiered on Fox in December 2016. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage.

Culture 40

Culture Competitive Advantage 2015 2012 40

Comm100

FEBRUARY 20, 2018

What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Why Chatbots?

ROI 53

ROI Contact Center 2018 Social Media 53

Experience Matters

APRIL 7, 2015

In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. This year’s crop of candidates was quite competitive.

2015 97

2015 Multi-Channel 2014 CEM 97

Bold360

NOVEMBER 30, 2016

With Facebook Messenger reaching 800 million users in January 2016, growing to one billion monthly active users as of July 2016, the opportunity is ripe for brands to tap into the massive reach of Messenger and other growing platforms like Slack to cultivate customer relationships. What functions will it serve?

Definition 104

Definition ROI White Paper 2016 104

Currency Alliance

MARCH 9, 2021

Headless loyalty systems are API-first loyalty platforms that enable any customer-facing platform to integrate loyalty marketing functionality into their Customer Experience (CX) via API. We now call these API-first, backend systems ‘headless’ because the customer-facing (head) component is no longer tightly integrated.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59