2017 Customer Centricity Leadership Voice of Customer 
Second to None
OCTOBER 23, 2018
In 2017, 954 pizza chain establishments opened in North America in addition to the already saturated market.[1] Customer Experience measurement programs like mystery shopping can help brand leadership retain a consistent identity throughout all levels of the organization by offering unbiased branch performance data.
Lumoa
JANUARY 9, 2018
Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Let’s think in customer touchpoints instead.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Second to None
APRIL 4, 2018
Our new “ 2018 Email Marketing Study: How 100 of the Top Retailers Engage Shoppers in the First 45 Days and Beyond ” study evaluated 100 retailers from the Internet Retailer Top 500 list and acquired every email each of these retailers sent to email subscribers who have never purchased a product from July to December 2017.
Second to None
SEPTEMBER 13, 2018
Customers can log on to their marketplace and access products across every industry, provided by third-party vendors or Amazon themselves. In fact, Amazon’s 2018 online sales will account for close to 50% of all online sales spent in the United States, up close to 30% of their share from 2017.[2] 1 [link]. 3,4,5 [link].
Second to None
APRIL 3, 2018
In fact, the industry has accrued seven straight years of positive growth, totaling $780 billion dollars in 2017.[1] 1] Traditional quick-service and fast-casual brands are now being forced to re-evaluate their market position because of the evolving desires of the typical customer. 1] [link]. [2] 2] [link]. [3]
Second to None
MARCH 9, 2018
Unless a brand replies to 90 percent of queries, and—crucially—does this within 15 minutes (something we at The Social Element have been advising brands to include in their crisis plans for years), it won’t get the coveted fast responder status from Facebook, and it could, potentially, lose customers to those brands that respond quickly.
Second to None
APRIL 2, 2018
The best programs are those that provide value to the customer beyond the product or service, and continuously delight customers rather than trying to maximize profit at each step. To reach this level of performance, your entire organization from leadership to cashiers needs to buy-in.
Expert insights. Personalized for you.
74 
Let's personalize your content