ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. Building a Company Culture of Customer Success.

2018 74

2018 Customer Success ROI Return on Investment 74

NetBase

JULY 11, 2019

With 605 million posts of earned mentions from blogs, forums, microblogs, news, review sites, Twitter, Tumblr, and many others, and spanning more than 200 countries, there’s something for everyone. In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective. Probably not.

2019 62

2019 Brands Telecommunications Return on Investment 62

Comm100

FEBRUARY 20, 2018

What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Why Chatbots?

ROI 53

ROI Contact Center 2018 Social Media 53

Pointillist

MARCH 1, 2019

Banking Customer Experience Index 2018 Report Keeping track of CSAT scores is, therefore, vital. All of this results in reduced call volumes (and therefore reduced cost-to-serve), improved First Call Resolution Rate, enhanced customer satisfaction and a greater return on investment. In fact, a recent survey of U.S.

Call Center 75

Call Center Effort Score Customer Satisfaction Customer Journey 75

Optimove

JUNE 30, 2022

The cost of acquiring new customers is higher than ever; according to “The State of Fashion Technology,” a recent report by McKinsey & Company and The Business of Fashion, the global average CPM on Facebook has increased by almost 17% a year since 2018. Separating the wheat from the chaff .

2027 52

2027 Marketing Fashion Return on Investment 52

delighted

AUGUST 9, 2019

A 2018 study performed by BrightLocal showed that “86% of consumers of all ages read reviews for local businesses” and “91% of 18 to 34 year-olds will trust an online review just as much as they would trust a personal recommendation from a friend, family member, or coworker.”. The channel you use to ask for the testimonial also matters.

Marketing 50

Marketing Social Media Net Promoter Score Feedback 50

Optimove

JUNE 16, 2022

Last month, Forbes revealed that since Apple’s privacy changes on April 21′, the average mobile advertiser’s return on investment has been cut by 38%. One obvious reason is the diminished capabilities to track your users across apps – the main result of the aforementioned privacy changes. But that’s not all.

ROI 52

ROI Marketing Fashion Advertising 52

Pointillist

MARCH 1, 2019

Banking Customer Experience Index 2018 Report Keeping track of CSAT scores is, therefore, vital. All of this results in reduced call volumes (and therefore reduced cost-to-serve), improved First Call Resolution Rate, enhanced customer satisfaction and a greater return on investment. In fact, a recent survey of U.S.

Call Center 40

Call Center Effort Score Customer Satisfaction Customer Journey 40

Bizagi

NOVEMBER 20, 2019

An agile approach controls the risk, ensures mistakes are minimal, and delivers capability quickly, maximizing the return on investment. Just two years ago, the 2018 IT Budget stated that “The lack of proactive adoption of cloud and shared services has resulted in agencies accumulating billions of dollars in technical debt.”

Government 71

Government Return on Investment Customer Journey Technology 71

CSM Practice

OCTOBER 30, 2018

After all, it’s all about proving a return on investment. Join me November 30th, 2018 at the Customer SuccessCon West in Berkeley where I share actual examples of how you too can set the stage to capture business outcomes in the most effective manner. Use discount code CSMP20 to get 20% off your conference ticket.

2014 61

2014 Customer Success Return on Investment Download 61

Currency Alliance

NOVEMBER 17, 2020

By working at the cutting edge of these trends, you will learn how to get a customer’s attention and target investment at the moments that matter, thereby maximizing return on investment. Continued evolution to being truly customer-centric. The underlying needs of most customers have not changed.

2021 52

2021 Loyalty Loyalty Programs Travel 52

West Monroe

MARCH 20, 2018

This will lead to improved decision velocity, reduced project cycle times, effective change management and scaled operations to maximize return on investment while minimizing risk. This thinking was inspired by a recent article in Fortune Magazine, Inside Oil Giant Shell’s Race to Remake Itself for a Low-Price World (January, 2018).

Return on Investment 40

Return on Investment Magazine Technology Fashion 40