2018 Customer Centricity E-support Innovation 
Second to None
FEBRUARY 14, 2018
This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always, companies who provide great customer service have a huge advantage over companies that don’t.
Comm100
DECEMBER 1, 2017
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. 2 for Companies.
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CX University
MARCH 22, 2018
For a Customer Experience (CX) initiative to succeed, it needs broad support across the organization, and it needs deep, gut-level support within the C-Suite. And if you are a member of the C-Suite and have not yet come around to customer-centricity, I hope to give you a few new ideas to munch on.
Eptica
JUNE 13, 2018
Date: Wednesday, June 13, 2018 Author: Taoufik Massoussi Measuring the customer experience: three key considerations. Published on: June 13, 2018. There’s actually a hierarchy of interlinked CX measurement metrics that support each other. CX is an ongoing process.
RapportBoost
DECEMBER 17, 2018
We were fortunate to witness this great conversation with Heidi Rote from our valued client, Jenny Craig , and a 2018 ICMI Mover & Shaker on leveraging chat in today customer-centric communications world. So, how does your sales and service team support such a high rate of client retention? Heidi Rote: Yeah.
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
C Space
MARCH 12, 2020
Chief Innovation Officer, C Space. It’s also helped launch an industry effort, called OpenforBusiness.org , to support small companies. The Brand Move Roundup. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Chris Nurko. Looking for more Outside In thinking?
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