Stella Connect

NOVEMBER 29, 2021

For in-depth insights on this topic, we at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers to get a better understanding of the evolving customer service and customer experience landscape to determine the best practices for meeting and exceeding customer needs. The good news?

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Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. Well, not so fast.

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NPS Customer Centricity Loyalty Presentation 83

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

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Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

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Customer Service Customer Experience Magazine Books 52

Natalie Petouhof

SEPTEMBER 1, 2015

Tweet By 2020 it is estimated that there will be over 50 billion connected devices. If customers expect to be able to interact, engage, purchase and get service through any channel, companies need to step up to this challenge. Why Are Companies Struggling with The Seamless Customer Experience?

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Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. In fact, customers will demand it. billion PC users.)

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ClientSuccess

NOVEMBER 14, 2019

With many influencers and industry experts in a single place, they can offer the perfect time to pick the brains of those you look to for inspiration in your customer success strategies. With so many great reasons to attend a customer success conference, it’s an easy decision to attend several conferences each year.

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ClientSuccess

NOVEMBER 14, 2019

With many influencers and industry experts in a single place, they can offer the perfect time to pick the brains of those you look to for inspiration in your customer success strategies. With so many great reasons to attend a customer success conference, it’s an easy decision to attend several conferences each year.

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2020 Customer Success Hotels Events 40

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. You heard right: By 2020, Customer Experience is expected to overtake price and product quality as what makes your brand stand up from the crowd.

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Social Media Customer Service Strategies Customer Service Download 49

SurveySparrow

JANUARY 27, 2021

Companies and even conglomerates today are investing massively to improve the quality of service they provide to their customers, and they’re prioritizing great customer service over parameters like their product and pricing! But why is customer service so important? Just keep reading! Embrace The Change.

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ProProfs Chat

MAY 13, 2020

Two sips and a few smiles later, you open your phone to see news alerts and blogs that you would just love to read. How perfect would this world be if every business could spare the time to understand the likes of their customers inside out? Recommended Read: 20 Best issue tracking software for 2020.

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Michel Falcon Experience

OCTOBER 21, 2019

Take Amazon, for example, I’d bet that you didn’t know that their tagline and slogan for the company is to be “earth’s most customer-centric company.” This is a testament to their seamless customer experience that has us buying more and more every year. You Aren’t Hiring Customer-Centric People.

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Kayako

SEPTEMBER 29, 2016

Customer service is incredibly important to any business. So important, even, that by 2020, it’s projected that customer experience will overtake price and product as the key brand differentiator. So it’s safe to say that customer service is important.

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ProProfs Chat

MAY 13, 2020

Two sips and a few smiles later, you open your phone to see news alerts and blogs that you would just love to read. How perfect would this world be if every business could spare the time to understand the likes of their customers inside out? Recommended Read: 20 Best issue tracking software for 2020.

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Customer Service Feedback Interaction Customers 98

SurveySparrow

FEBRUARY 5, 2021

To our surprise, over 85% gave “customer retention” as their answer. Yes, they all stated the pandemic disrupted their customer network and retaining them became an enormous problem. Now, 2020 was an unprecedented year for almost every business. This is what we strive to change with this blog. Massive changes took place.

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Comm100

MAY 28, 2020

KPIs can be used to measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. Loyalty measurements examine whether customers have remained loyal to your brand or are starting to shop with the competition.

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ProProfs Chat

MAY 1, 2020

In short, it is essential for your business to create a customer service training program to improve customer experience and loyalty. And while you create one or update an existing one, make sure you take customer feedback into account. Is your current customer support team working in the right direction?

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Answer Dash

JULY 30, 2019

Customer service experts agree: customers have changed. They are more likely to share their feelings on different channels such as social media or blog articles, have higher expectations and are keener than ever on the customers’ lifecycle. He now leads marketing, sales & growth strategy.

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Sales Customer Service Social Media Article 70

Comm100

OCTOBER 17, 2017

As the years have passed, social media has brought an ever-increasing amount of empowerment to customers, and a growing set of expectations. Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result.

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Ecrion

SEPTEMBER 23, 2020

CS statistics point out that 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back. Positive customer experiences, on the other hand, can help boost sales, retain customers and even bring in new ones.

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