2020 Customer Base Customer Expectations Customer Insights 
Optimove
MAY 18, 2020
With every passing year, brands and customers expect their mutual interactions to take a more personalized, understanding, and relevant turn. ” In this blog, I’ll share Optimove’s interpretation of the 2020 Magic Quadrant results and help marketers better understand them.
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone.
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Lumoa
FEBRUARY 14, 2024
Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. What value are they delivering to their customers that your company is not?
Lumoa
JUNE 14, 2023
In other words, failing to provide adequate customer service can be enough to trigger a negative NPS score and, consequently, drive customers away. Quality of Product/Service Falling Short of Customer Expectations As consumers, we all have expectations from the products and services we acquire.
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone.
Solvvy
MAY 8, 2019
In this fireside chat, hear insights from Caroline and Solvvy’s Maria Jiang on how to ensure Customer Support has a voice in determining the product roadmap, how to better position your products and services to align with customer expectations, and more. What’s the biggest trend you’ve seen?
Qualtrics
FEBRUARY 1, 2019
Customer-centricity is simply looking at your products and services from the customer’s point of view. Companies that are truly customer-centric have a comprehensive toolset designed to manage and drive customer insight at every level of the organization. Get faster customer insights with Qualtrics.
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