Experience Investigators by 360Connext
NOVEMBER 10, 2020
We’ve seen many cases in which those multi-year strategies to achieve digital transformations were whittled down to weeks to help customers. Customer experience leaders had to adapt to this changing world, too. Customer experience leaders and all leaders took lessons from these extraordinary times.
Beyond Philosophy
DECEMBER 31, 2019
Here we go, beginning of 2020 and a whole new decade. With that in mind, I have some predictions for the trends in Customer Experience for 2020 and beyond. . I also shared the research I undertook in the last quarter of 2019 to position my global Customer Experience consultancy in the marketplace. .
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Experience Investigators by 360Connext
OCTOBER 22, 2019
If you know how critical Customer Experience is to the happiness of your customers and your team (and if you’re reading this, I’m willing to bet you are,) you’re probably already trying to anticipate the next big trends in CX. Customer Experience Still Reigns Supreme. But only 49% of U.S.
eglobalis
NOVEMBER 21, 2019
Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.
Speaker: Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators
Join Jeannie Walters, CCXP, founder of Experience Investigators and come ready with questions to jumpstart your CX with the wisdom of a CX expert. This webinar will kick off with a candid interview with Jeannie on creating a perfect customer experience and end with an audience Q&A.
Experience Investigators by 360Connext
JANUARY 2, 2020
2020 – a year of vision ! To start your year off right, here are 20 commitments to make on behalf of your customers and your organization. 20 Customer Experience Commitments for 2020. Advocate for your customers. Complacency kills great customer experiences. See what I did there?).
Experience Investigators by 360Connext
DECEMBER 8, 2020
Many goals that seemed perfectly reasonable in December of 2019 seemed downright hilarious in December of 2020. Comedian Robyn Schall discovered her 2020 goals and created a viral video of why they were now hilarious. It’s not just our personal goals which changed so drastically in the year 2020. “Make more money!
Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta
Principal Strategist of Kin+Carta, and learn how to modernize your customer experience. In this webinar, you will learn: The future of customer behavior and experience. Concrete actions to reshape your customer maps into continuums. What is an omni-channel experience and how does it set the standard for CX.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. The best customer experiences go beyond the sale. In this webinar, you will learn: The importance of customer appreciation.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd.
Speaker: Bryan Horn, Founder, CS Solutions
Specifically, Bryan will discuss: Why a culture of accountability is key: everyone in your organization is responsible for providing a great customer experience, not just the front line employees. Examples of both HORRIBLE and FANTASTIC customer interactions. The humanity of customer experience.
Speaker: Laura Sikorski, Contact Center Consultant
How do you go beyond reports to measure your customer satisfaction and business profitability? June 25th, 2020 11:00 AM PST, 2:00 PM EST, 7:00 PM GMT. How do you retain the human touch in the digital world? How do you keep employees happy?
Speaker: Jim Rembach, Editor in Chief, CX Global Media
Thursday December 17th, 2020 at 11AM PST, 2PM EST, 7PM GMT The critical-to-success behaviors and skills that lead to success. The 12 reasons why the leader to agent touchpoint fails. Your 3 New must-have skills in the new COVID era.
Advertiser: Vanilla Forums
Customer Communities Elevate the Customer Experience. Online communities provide a wealth of benefits for organizations; they impact a variety of customer activities, boost engagement, and provide a range of transformative business services. External Communities Elevate the Customer Experience.
Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting
Now more than ever, we must strive for customer experience excellence. Even before COVID-19, a PWC study revealed that 59% of global consumers felt that companies had lost touch with the human element of customer experience. To consider the pivots our customers are making in these uncertain times.
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