Kustomer

NOVEMBER 16, 2021

The development of CRM (customer relationship management) platforms has transformed customer service in the digital age. Prior to the modern CRM , online customer service was a rather dreary, generic and often stilted experience. The Methodology of the Hybrid Customer Service Model.

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CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

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CSM Magazine

MARCH 7, 2024

Employing a team of nationwide engineers, fitters and customer service staff, the company has a showroom, workshops, spray shop and parts department at their headquarters in Halifax, West Yorkshire. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

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Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? Customer Relationship Management Conference (CRMC) 2019. Technology & Services World. The Customer Service Summit. Sales Management Association’s Sales Force Productivity Conference.

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Events 2019 2020 Customer Experience 40

CSM Magazine

SEPTEMBER 28, 2023

With end-to-end digital workflows, integration with the Xero accounting package, networking with other BigChange users, and an online customer booking portal, BigChange has already transformed the management of the mobile operation, improving efficiency and boosting customer service. “‘where are you?

Books 59

Books 2018 Customer Relationship Management 2013 59

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

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Travel 2013 2018 Customer Relationship Management 52

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

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ShepHyken

JANUARY 6, 2021

Every year I write my customer service and customer experience (CX) predictions in my Forbes.com column. So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. Our customers keep getting smarter about customer service and experience. Customers are becoming impatient.

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CSM Magazine

MARCH 14, 2024

Using the BigChange job management system, which incorporates a tools mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence in one system, Green Spark has embraced technology to support sustainable business growth.

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CSM Magazine

NOVEMBER 14, 2023

Since implementing the cloud-based 6-in-1 solution, EB Gas has seen a 20 percent increase in the number of routine service jobs it can allocate and engineers are 30 percent more efficient capturing onsite information using mobile devices which are live-linked to the back-office system.

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CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

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CSM Magazine

MARCH 19, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

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CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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CSM Magazine

JUNE 9, 2023

Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution. The company has also boosted customer service as it can now capture and share time-critical information using the BigChange mobile app.

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CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

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CSM Magazine

JANUARY 12, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

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CSM Magazine

JANUARY 10, 2023

Prymo has also halved the cost of its internal account management thanks to BigChange. By eliminating menial administrative tasks, staff have been freed up and redeployed to work on customer service and business development. “As a result, we have made people’s jobs easier so we have less problems.

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CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

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Management 2018 2013 Customer Relationship Management 59

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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CSM Magazine

MARCH 8, 2023

From real-time tracking to financial management, vehicle checks to dynamic communications, BigChange supports all aspects of the business giving us complete visibility and the capacity to capture, record and share time and business critical information.”

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CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers.

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CSM Magazine

MARCH 30, 2022

Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. ” About BigChange.

Transportation 52

Transportation 2018 2013 Customer Relationship Management 52

CSM Magazine

NOVEMBER 8, 2022

Since implementing BigChange, the administrative burden has been dramatically reduced and management have a better control on costs, all contributing to the increase in turnover. In addition, the management of staff and vehicles is streamlined with automated checks and alerts, real-time tracking and 24/7 visibility of remote staff.

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CSM Magazine

DECEMBER 2, 2021

Trustee Fire and Security has boosted productivity by 25 per cent using the latest field service management software. . That has led to productivity gains across the office and field service operations of around 25 per cent. However, it’s customer service where the greatest benefits are being realised.

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CSM Magazine

JULY 5, 2022

to £152.5m (2020: £99.8m) while gross profit jumped 43% to £54.5m. The Group’s annuity services revenue – linked to its managed services, support, technology services and its own IP – also saw a healthy increase of 41% to £96.3m (2020: £68.5m).

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CSM Magazine

NOVEMBER 22, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

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CSM Magazine

JULY 26, 2022

” Using the BigChange job management platform , which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management.

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CSM Magazine

FEBRUARY 23, 2023

Future also provides a 24/7 call out service from its Essex base, serving clients across London and south of England. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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Management 2018 2013 Customer Relationship Management 52

Experience Investigators by 360Connext

NOVEMBER 20, 2014

The report predicts the SaaS category market cap to reach ~$600bn by 2020 with a share of ~38% of the total [market cap] of software, making the SaaS business model extraordinarily attractive even to older, more established companies. Success means moving the relationship beyond the sale.

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CSM Magazine

JULY 4, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

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CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

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Method:CRM

JULY 15, 2020

While many customer retention strategies can help you drive repeat business, one among them stands out — using a CRM solution. . CRM is short for customer relationship management software and it’s a tool businesses use to better manage leads and customers. Impress your customers with outstanding service .

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CSM Magazine

JANUARY 17, 2022

Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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CSM Magazine

MARCH 16, 2022

Quora uses BigChange in its electrical, service and maintenance, and water treatment divisions. In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

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CSM Magazine

NOVEMBER 2, 2021

Complete Shutter Services was one of the first adopters of BigChange and played a central role in developing the platform for use in the industrial doors industry. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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UJET

JUNE 25, 2021

As the world begins to reopen post-COVID-19, customer experience is more important than it’s ever been, with 80% of companies saying their core business model needs to go and/or stay digital to remain economically viable. Your Customer Experience Should Be Visual and Contextual. For example, Wag! Unify the Data.

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