BlueOcean
OCTOBER 8, 2021
Over the course of my journey into better understanding the CXPA customer experience core competencies, I came away with some key learnings and real-world anecdotes that are especially relevant on the heels of CX Day 2021. Removing pain points FIRST, is far more valuable than trying to delight customers. Let’s chat today.
XMplify
JANUARY 4, 2021
In this short article I want to discuss why addressing the strategic and technical challenges facing Customer Experience professionals in 2021 is also going to need a rethink about corporate culture, especially as it app.
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ClearAction
JANUARY 6, 2021
21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. Interestingly, like the list above, the answer to customer experience excellence in 2021 is to revisit the basics: they’re long overdue!
CX University
OCTOBER 5, 2021
PHILADELPHIA, PA – October 5, 2021 – CX University announces the participation of its founder and CEO, Mohamed Latib, PhD, in upcoming corporate speaking engagements with Florida Power and Light (FPL) and Febraban Institute of Education (Federation of Banks in Brazil). Unmet expectations are revealed in low CSAT or NPS, or CES metrics.
CX University
OCTOBER 12, 2021
PHILADELPHIA, PA – October 12, 2021 – The Customer Experience Professionals Association (CXPA) updated their professional certification exam (CCXP) on October 5, 2021 and CX University’s (CXU) online courses are congruent with the new exam content domains.
TechSee
AUGUST 14, 2023
Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. She works with business leaders to work out how to weave the customer into their already established cultures.
Horizon CX
DECEMBER 21, 2021
Having just decided to move away from a city to a rural town has enlightened me to the community and culture around me where neighbors are welcoming and helpful to one another and where my artistic passions may just have found renewal. December 2021. Here’s a challenge for 2022.
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