Gainsight
JANUARY 4, 2021
Launching Customer Success. How To Do a Quick Customer Success Platform Launch. Creating the Complete Customer Success Team ( Listen to the podcast episode ). Strategizing Customer Success Spend for 2021: 5 Takeaways From Our Survey On Customer Success Budgeting. Customer Success Team Management.
Totango
APRIL 5, 2022
It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Delivering your survey through multiple channels, such as your website and email list. Branding your survey.
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Kustomer
JULY 28, 2022
In fact, 79% of consumers say customer service is extremely important when deciding where to shop. More engaged customer base: Great CX is about flexibility to meet your customers where they’re at. You can segment the results by agent, team and — most importantly — channel.”
ChurnZero
OCTOBER 12, 2021
Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.
West Monroe
JANUARY 25, 2022
To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels.
ChurnZero
OCTOBER 12, 2021
Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.
ProProfs Chat
SEPTEMBER 17, 2021
Be it a startup or a multi-million dollar company; a website is the starting point of contact between your brand and customers. . With detailed customer feedback, you can finetune your homepage to attract more visitors and increase the customer base. Pricing Page Survey. How did you hear about us?
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