Gainsight

NOVEMBER 9, 2022

Pulse Europe 2022 is here! Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . We get professionals together to connect people without the need to travel—it’s a great way to start your community,” said van Lieshout.

2022 19

2022 Roadmap Customer Success Travel 19

Experience Investigators by 360Connext

JANUARY 5, 2022

You showed your sales leaders how their numbers were directly tied to a stronger customer experience for all customers. You worked hand in hand with the product team on their future roadmap to better align with customer needs and share with them the results of their hard work. Are you ready to take on the year?

2022 369

2022 Customer Experience Customer Journey Mapping Customer Journey 369

Gainsight

JULY 26, 2022

If you’re lacking visibility into product usage data, or if you don’t have the ability to guide and support how your customers engage with your product in valuable ways, there is a giant gap in your ability to fulfill your CS objectives. . 75% decrease in Time to Value meaning customers are realizing value much more quickly.

NPS 59

NPS Webinar Roadmap Feedback 59

SurveySparrow

DECEMBER 10, 2020

A recent research study conducted by Gartner stated that in 2022 the RPA technology is expected to reach $2.4billion. OEMs like Dell, HPE, or Cisco are also making massive investments to connect the on-premise and cloud tools together. . According to Gartner, 47% of organizations will depend on chatbots for customer care.

2021 52

2021 Social Media 2020 2024 52

Lithium

JUNE 7, 2022

“We’re excited to expand the breadth of channels our Khoros platform supports to include TikTok, so our customers can have a holistic view of their campaigns and create authentic connections across all channels.”. to reduce customer and agent mental stress. Khoros Roadmap Webinar Watch On Demand. Khoros built A.I.

Social Media 10

Social Media Roadmap Webinar Entertainment 10

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum!

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum!

2022 52

2022 Roadmap Customer Relationships Brands 52

Lithium

OCTOBER 4, 2022

If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Google Connect | Google Office | San Francisco | Nov 10.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

SmartKarrot

MAY 29, 2020

By 2022, the SaaS market will reach an enormous $95 billion, which shows the rapid growth of SaaS-based businesses. . Customer Engagement Metrics . Both product management and customer success teams should thoroughly monitor on new feature adoption. Likewise, you need to focus on customer engagement metrics.

Net Promoter Score 11

Net Promoter Score Metrics Customer Retention Measurement 11

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.

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2023 2022 Customer Success Customer Journey 52