Think Customers

FEBRUARY 2, 2023

Here are just a few highlights from the four-day event. A retail brand’s leadership, he said, should reflect its customer base. New companies share the spotlight The Consumer Product Showcase and Innovation Lab gave small business the chance to show off their consumer-facing products and new technology for attendees.

2023 52

2023 Retail E Commerce Leadership 52

SurveySensum

FEBRUARY 9, 2024

Customers can have changing needs and preferences, and global events can influence your industry. In 2022, the global market research industry earned $82 billion in revenue. This trust and loyalty help lead to repeat business, customer retention , and positive word-of-mouth.

Insights 52

Insights Marketing 2022 Reference 52

West Monroe

JUNE 13, 2022

This article was originally featured in the June/July 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Sixty-four percent of consumers now view manufacturing as innovative , up from 39% five years ago. All Rights Reserved.

2030 90

2030 2022 Government Culture 90

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera.

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

BirdEye

MARCH 24, 2023

Customer preferences and expectations keep changing, and a great development strategy can help your brand keep pace. A sound strategy will allow you to identify, incubate, and execute new business development concepts that lead to innovation, new partnerships, and better relationships with new and existing customers.

2023 98

2023 Return on Investment Social Media Sales 98

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. This creates an interactive experience that allowed the customers to experience the product, test it out and be 100% satisfied with it before purchasing. But why is that?

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. This creates an interactive experience that allowed the customers to experience the product, test it out and be 100% satisfied with it before purchasing. But why is that?

Retail 52

Retail Customer Experience Sports Customers 52

BirdEye

APRIL 6, 2023

The trick is to recognize the potential for innovation in an existing product rather than reinventing a new one. Party planner Party planners coordinate, organize, and execute several special events, from weddings, birthday parties, and anniversaries to corporate gatherings. It had a market share value of over $12 billion in 2022.

2023 98

2023 Insurance Social Media Transportation 98

ChurnZero

JUNE 3, 2022

I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model. It lowers your customer’s upfront expenses. I was lucky.

Customer Success 52

Customer Success B2B Metrics Sales 52

ChurnZero

JUNE 3, 2022

I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model. It lowers your customer’s upfront expenses. I was lucky.

Customer Success 52

Customer Success B2B Metrics Sales 52

Kustomer

JULY 28, 2022

When given the choice between a company with implicit CX strategies and one without, customers will flock to the brand with empathetic and effective support every time. In fact, 79% of consumers say customer service is extremely important when deciding where to shop. What Are Customer Experience Trends in 2022?

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

SmartKarrot

JUNE 10, 2022

Top brands like Uber, Coca-Cola, and Tesla have figured out innovative ways to push more and more customers into becoming their advocates. Using some clever ideas, they have managed to prompt enthusiastic customers to amplify their voices. It keeps on showering offers to attract both existing as well as new customers.

Marketing 10

Marketing Advertising Reference Social Media 10

Gainsight

OCTOBER 7, 2019

Adoption across our customer base this year has been monumental—we’ve increased expansion bookings by 100% from last year. Unity technologies, ADP, and Slack are just some of our new Gainsight customers. Since the inaugural event, attendance has grown from 300 in 2013 to 5,500 in 2019.

Customer Success 13

Customer Success Customer Centricity Healthcare Events 13