Clarivate

JULY 16, 2019

By 2027, 75% percent of today’s S&P 500 companies will be replaced by new companies which are providing the best customer experience to their customers. 56% of consumers say the overall enjoyment of the purchase experience is important in their decision to buy a product or service. 18x increase in average sales cycle time.

2027 40

2027 Customer Experience Competitive Advantage Workshop 40

inQuba

FEBRUARY 7, 2023

Policy holder education through traditional methods can be time-consuming and expensive. Poor communication Insurer communication is typically infrequent, sales-focused, and lacking the context of the policy holder. Policy holders can spend most of their relationship with an insurer in an information vacuum. Let’s dive in.

Insurance 52

Insurance 2023 2027 Customer Journey 52

Magellan Solutions

AUGUST 19, 2021

COVID-19 caused drastic consumer behavior shifts. Furthermore, there are significant earnings challenges due to a tough macroeconomic context and extensive risk of financial distress for both consumers and businesses. Consumers’ banking preferences are rapidly evolving. Open Banking to Open Finance and beyond.

Banking 52

Banking Retail 2022 2021 52

SurveySparrow

DECEMBER 11, 2020

Pizza Hut managed to increase their sale by a whopping 61%, and Taco Bell increased by 40%. In contrast, McDonald’s sales decreased by 28%. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. billion by 2027. . And the result was surprising.

Advertising 52

Advertising Social Media 2009 Brands 52

Oracle

JANUARY 27, 2021

Internet retailers have set sales records throughout 2020 as billions of buyers stay safe at home and do their shopping via their laptops and mobile devices instead of visiting storefronts and malls. With this in mind, it’s not surprising that 2021 promises to be a pivotal year for ecommerce. What’s driving this trend for 2021?

2021 102

2021 2027 Retail 2020 102

Kayako

APRIL 1, 2022

A PwC study found that 73% of consumers say customer service experiences are more important in purchasing decisions than price or product features. Customer experience is the key brand differentiator that drives sales and grows customer loyalty. trillion in sales. billion in sales by 2024. billion in sales by 2024.

Customer Satisfaction 90

Customer Satisfaction 2022 Omnichannel 2027 90

SurveySparrow

JUNE 2, 2023

Email marketing revenue has grown steadily since 2020 and is expected to hit nearly $18 billion in 2027. A whopping 82% of consumers trust recommendations from people they know. Anything too sales-y will dent your sender reputation and deliverability. Avoid spammy words in the subject line and email copy.

2027 52

2027 Social Media B2B Automotive 52

LiveChat

JULY 24, 2018

This new venture will enable businesses to gain intelligence in real-time , have a single view of consumers across channels, segment customers based on their purchase history, demographics etc, and roll out targeted offers to a wider set of buyers. Cognitive use cases: Sales and marketing ? Billion by 2027. Campaign management

Customer Experience 28

Customer Experience 2027 Multi-Channel Social Media 28

West Monroe

MARCH 1, 2023

Yearly revenue for medical devices is expected to surpass $580 billion by 2027 as industry advancements and demand continues to grow. To ensure high quality patient care, a medical device must move through warehouses, sales reps’ trunks, and hospital closets—and each of these locations has its own practices, policies, and systems.

Management 52

Management Healthcare Hospitality 2027 52

C Space

SEPTEMBER 29, 2020

DTC air purifier brand Molekule has experienced a 200% growth in repeat customers since launching in 2016, while its consumer model, the Air , has consistently sold out each month. As the pandemic continues, “consumers are now aware of their health in deeper ways, beyond just food and water,” Rao explained.

2020 40

2020 Brands E Commerce Retail 40