ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s roundup with an article about AI. Of course, there’s more to this article.

2024 62

2024 Article Customer Service Average Handle Time 62

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And there’s no sweeter harmony than what’s created through collaboration between customer service and marketing.

Article 69

Article 2023 Customer Service Net Promoter Score 69

ShepHyken

OCTOBER 29, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Major Customer Service Faux Pas by Holger Reisinger . Here are my top five picks from last week. by Jay Baer.

Net Promoter Score 105

Net Promoter Score Article Customer Service 2018 105

ShepHyken

APRIL 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways Amazon Has Raised the Bar on Customer Experience by Joey Coleman. Here are my top five picks from last week.

Net Promoter Score 89

Net Promoter Score Article 2018 Customer Service 89

ShepHyken

MAY 16, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Tracking the Customer Service Metrics That Really Count? There’s quite a bit packed into this short article.

Article 65

Article 2022 Customer Service Net Promoter Score 65

ShepHyken

FEBRUARY 11, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Anatomy of the VP Customer Experience Role by Lynn Hunsaker. Here are my top five picks from last week.

Net Promoter Score 58

Net Promoter Score 2019 Article Chief Customer Officer 58

ShepHyken

SEPTEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 12 Ways to Celebrate Customer Service Week by Vanessa Brangwyn. Here are my top five picks from last week.

2020 85

2020 Article Customer Service Net Promoter Score 85

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. However, this can be overlooked, or even unwittingly neglected, resulting in angry customers. Sit tight and enjoy the ride!

2017 0

2017 Article Net Promoter Score Customer Service 0

ShepHyken

AUGUST 8, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Five Questions Customer Experience Professionals Are Asking Today by Michael Hinshaw. McorpCX) Everyone is talking about customer experience.

Net Promoter Score 80

Net Promoter Score 2016 Article Customer Service 80

ShepHyken

MARCH 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. And, that’s what this article is about.

2019 87

2019 Article Net Promoter Score Customer Service 87

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Some are exciting. Some are surprising.

Article 82

Article 2018 Net Promoter Score Customer Service 82

ShepHyken

NOVEMBER 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: As long as we’re learning from Chewy.com in our first article, how about we learn from Southwest Airlines.

Article 85

Article 2020 Customer Service Net Promoter Score 85

ShepHyken

JUNE 27, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. ON DEMAND: Microsoft’s 2016 Global State of Customer Service Report Reveal by Bill Peterson. Here are my top five picks from last week.

2016 74

2016 Net Promoter Score Article Customer Service 74

ShepHyken

MARCH 27, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Customer Experience, Innovation and the Slow Death of Famed Brands by Augie Ray. Here are my top five picks from last week.

2017 83

2017 Article Net Promoter Score Customer Service 83

ShepHyken

NOVEMBER 21, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Surprises Await When You Pretend To Be Your Own Customer by Steve DiGioia. Steve DiGioia) Stop complaining about your customers.

2016 117

2016 Article Social Media Net Promoter Score 117

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. My Comment: This article is excellent.

2016 0

2016 Article Net Promoter Score Customer Service 0

ShepHyken

FEBRUARY 12, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Why Customer Service is a Double-Edged Sword and How to Keep it From Killing Your Brand by Lisa Callahan.

Article 78

Article 2018 Net Promoter Score Customer Service 78

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. However, this can be overlooked, or even unwittingly neglected, resulting in angry customers. Sit tight and enjoy the ride!

Article 52

Article Net Promoter Score 2017 Customer Service 52

ShepHyken

SEPTEMBER 4, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. The top five things you hate most about customer service by Sarah Ingrams . Here are my top five picks from last week.

2017 64

2017 Article Customer Service Net Promoter Score 64

ShepHyken

APRIL 8, 2020

I could have titled this article “Box of Donuts Research,” but you would have no idea what that means. You can survey customers over the phone, via email, in focus groups and more. You can use tools such as Net Promoter Score and Customer Effort Score. I’ll explain in a moment.

Net Promoter Score 124

Net Promoter Score Effort Score Hotels Feedback 124

ShepHyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 9 Ways to Build Customer Loyalty by Ken Peterson. The 7 Steps You Need To Improve Your Net Promoter Score by Adam Ramshaw.

Net Promoter Score 14

Net Promoter Score Article 2030 2022 14

ShepHyken

JUNE 19, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That means that customer experience leaders have a lot of pressure on them to “get it right” from a variety of angles.

Article 14

Article Net Promoter Score Customer Service 2023 14

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton.

2021 26

2021 Article Customer Service Net Promoter Score 26

ShepHyken

JANUARY 30, 2019

Let’s start with the one that prompted me to write this article: the next time you call us, would you want the same person to take care of you? The Net Promoter Score: On a scale of, what’s the likelihood you would recommend us to a friend or colleague? For information, contact 314-692-2200 or www.hyken.com.

Feedback 110

Feedback Net Promoter Score Customer Service Training NPS 110

ViiBE Blog

AUGUST 27, 2021

Customer experience. Share this article. Share this article. Customer experience (CX) is the overall experience of a customer while interacting with a company. This article will delve into customer experience and how to develop a strategy to improve your customer experience. . Charles Street.

Net Promoter Score 52

Net Promoter Score 2021 Retail E-support 52

Magellan Solutions

APRIL 11, 2024

With highly trained agents available 24/7, you’ll enjoy top-notch customer service. In this article, discover the benefits, services offered, and tips for choosing the right partner to enhance your e-commerce experience. What is Shopify Telephone Support?

E Commerce 95

E Commerce E-support Net Promoter Score Customer Satisfaction 95

ReviewTrackers

JULY 31, 2018

It is also the question that you’ll find in every survey that utilizes the Net Promoter Score (NPS) methodology, first introduced by Frederick Reichheld in his 2003 Harvard Business Review article, “ One Number You Need to Grow ”. Was the customer greeted in a friendly manner? How did you find or hear about us?

Net Promoter Score 50

Net Promoter Score Feedback Social Media 2003 50

ReviewTrackers

JULY 31, 2018

It is also the question that you’ll find in every survey that utilizes the Net Promoter Score (NPS) methodology, first introduced by Frederick Reichheld in his 2003 Harvard Business Review article, “ One Number You Need to Grow ”. Was the customer greeted in a friendly manner? How did you find or hear about us?

Net Promoter Score 50

Net Promoter Score Feedback Social Media 2003 50

ShepHyken

JULY 17, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. NPS, CSAT or Customer Effort?

2017 30

2017 Article Customer Service Net Promoter Score 30

ShepHyken

JUNE 29, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Actionable Customer Experience Statistics For 2020 by Daniel Newman. My Comment: I found this article fascinating.

Article 12

Article 2020 Net Promoter Score White Paper 12

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

Comm100

DECEMBER 12, 2017

Quality management means proactively improving the customer experience by researching the ‘why’ and ‘how’ of the customer journey. Here is a framework you can use to manage the quality of your customer experience. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 43

Customer Experience Customer Journey Net Promoter Score ROI 43

ShepHyken

NOVEMBER 21, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience. by Joseph A.

2022 13

2022 Article Customer Service Net Promoter Score 13

Help Scout

DECEMBER 29, 2018

There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down.

Customer Service 40

Customer Service Net Promoter Score Customers Download 40