ShepHyken
APRIL 22, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Customer Experience (CX) doesn’t have to be complicated. Here are my top five picks from last week.
The DiJulius Group
FEBRUARY 25, 2024
Your Company’s Biggest Expense is Unhappy Customers What is a better investment—advertising or customer service training? One study showed that organizations worldwide spend $500 billion per year on advertising compared to only $9 billion on customer service training. That’s a pretty big disparity.
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ShepHyken
APRIL 28, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more.
ShepHyken
APRIL 14, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty. My Comment: As costs go up, we must charge customers.
ShepHyken
MARCH 31, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. And when you combine it with meeting the customer’s service needs and expectations, you go to another level.
Help Scout
AUGUST 22, 2023
Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article
ShepHyken
MARCH 25, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Customers in particular have formed new habits and expectations for customer service.
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