How To Measure CX Profit Contribution
CX University
FEBRUARY 27, 2018
Part of the Series: Financial Measurement is Critical for the Future of CX. The enduring question posed by the C-suite is what is the return expected from the investments? Measuring Incremental Profit for CX Programs. This “incremental profit” is the “Return” in the “Return on Investment” measure.
Let's personalize your content