address-cx-challenges-root-cause-analysis Blog Related Topics 
Feedbackly
DECEMBER 14, 2023
One is the good old customer sentiment analysis, while the other is the customer emotions analytics. What is Customer Sentiment Analysis? In CX, customer sentiment is a KPI that mirrors customers’ perception of your products and brand. Sentiment Analysis vs. Emotion Analytics: Which is Better? So, which is better?
delighted
DECEMBER 17, 2019
More often than not, many brands get caught up in fixing these symptoms by addressing the issues that are easily visible, without actually identifying and remediating the root cause. Root cause analysis (RCA) is a problem-solving method inclined towards the discerning of a hidden root cause of an issue — not just the symptoms.
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SurveySensum
AUGUST 14, 2023
So, after talking to many CX experts around the globe, we created this list of 9 customer effort score best practices that businesses can follow to improve their CES. So, after talking to many CX experts around the globe, we created this list of 9 customer effort score best practices that businesses can follow to improve their CES.
GetFeedback
FEBRUARY 4, 2019
Using live chat survey data for CX improvements. Our actions: Providing a seamless experience can be challenging when we have to escalate an issue to another team or switch communication channels. Is *enter account’s email address* the best email address to use to follow up with you?”.
Lumoa
JUNE 14, 2023
In this blog post, we’ll answer all these questions and more. We’ll explore the causes and implications of a negative NPS score while providing practical advice on fixing them. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. Well, not so fast. But that’s not all.
Natalie Petouhof
AUGUST 15, 2022
History Foreshadows CX Problems. I chose to focus my review around Chapter 3 – History Foreshadows CX Problems – because as the title suggests, what has come before is often a good indicator of what is to come. Until you properly understand your business problems and what’s causing them, you’ll never pick the right technology solution.
Beyond Philosophy
MARCH 19, 2020
The Majority of Companies Have a CX Team. Here’s the fascinating insight: the thing that’s going to give you the most revenue is not necessarily the thing causing customers the biggest problem. CX Teams Are Usually Part of Marketing. Two-Thirds of You Don’t Think CX Strategy is the Most Important Thing.
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