customer-success-specialist-job-description Blog Related Topics 
Amity
JULY 26, 2018
In the growing field of customer success, it can be difficult to find the right people for the job, especially because some of them don’t even know that the job exists yet. This blog will teach you how to write an effective customer success job posting that will give you a pool of stellar candidates.
Beyond Philosophy
FEBRUARY 6, 2019
Customer Experience as an industry is at a crossroads. In our recent podcast, we had a guest Bob Thompson, CEO of Customer Think Corp., an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. It’s time to put up or shut up.
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ijgolding
MAY 7, 2015
Since I became an independent Customer Experience Practitioner in 2012, I have rigorously ensured that I am described as a specialist in my role – not an expert – a specialist. My development as a Customer Experience specialist comes in a variety of forms. Allow me to introduce you to Earl Lynch.
CustomerSuccessBox
AUGUST 12, 2021
You probably have heard about Customer Success so many times but are still very confused if it’s suitable for your business or not. If yes, then this blog is going to be of immense help to you. Who is this blog meant for? When to set up a Customer Success function? Is that right? Are you a B2B SaaS start-up?
ClientSuccess
OCTOBER 2, 2019
We often hear the roles of Customer Success Manager (CSM) and Account Manager (AM) used interchangeably. While yes, at the end of the day both roles work directly with customers to ensure success, the ways that they carry out the responsibility are notably very different. Are their objectives and processes the same?
ViiBE Blog
DECEMBER 14, 2020
Customer service, field service, and human resource organisations have begun introducing augmented reality (AR) technology with remarkable results. Customer satisfaction First contact resolution rates Service efficiency . Customer Service. Customer service hinges on adaptability and responsiveness. Field Service.
SmartKarrot
NOVEMBER 16, 2022
The main objective of your entire revenue organization is client success. Client success occurs when your clients perceive the ROI (return on investment) they seek from your offering. No transaction is enormously successful until the customer has fulfilled their end of the bargain (perhaps with an upsell or two along the way). .
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