Books Customer Experience Professionals Customer Journey ROI 
ClearAction
FEBRUARY 27, 2015
Customer Journey Mapping: Apply Insights Everywhere. Customer journey mapping is a big investment in most companies, and money is being left on the table. That's because there are many more applications for customer experience insights than first meets the eye.
ClearAction
SEPTEMBER 25, 2022
CCXP exam (Customer Experience Professional Certification) competencies are a guide to highly profitable customer experience management. Other joyful discoveries include accountability methods and practical ways to shape customer-centricity company-wide. For example, board members must be CCXPs.
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Customer Guru
AUGUST 21, 2018
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is consistently helping his clients create a magical customer experience like Disney.
ClearAction
OCTOBER 25, 2015
1) Drive significant change in order to drive significant ROI : most customer experience efforts start out with a technology buy, taking cues from vendors about what customer experience managemen t entails. Yet, for customer experience professionals, those things are typically what we eat, drink and sleep.
Alida
SEPTEMBER 22, 2016
Look forward to reading his book! During the product keynote, Divesh Sisodraker, president and chief product officer at Vision Critical, and Kobi Ofir, chief technology officer at Vision Critical, shared updates on new features in Sparq that will help companies engage more meaningfully with their customers.
Lumoa
APRIL 21, 2022
Ladies and Gentlemen, I give you … The Cost Centre Shuffle Reframe the question Bring a different outlook Solutions not problems Rewrite the Cost Centre book Walk in the shoes of others. What will make Customer Success succeed?” They help define customer journeys and emotions. Not problems, but solutions.
ClearAction
MARCH 23, 2015
Customer experience governance is essential to ongoing success, especially in terms of enduring CX ROI (return on investment). Voice of the Customer: Do This, Not That. Customer Journey Mapping: Do This, Not That. B2B Customer Experience: Do This, Not That.
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