Qualtrics

MARCH 2, 2021

Your products and services are only as valuable as your customers perceive them to be. You could spend millions implementing a new cool idea, but if customers don’t perceive it to be valuable, then it’s money wasted. Even in marketing, you can make a real impact on how you help customers feel connected with your products.

Customer Service 29

Customer Service Social Media White Paper 2021 29

Comm100

NOVEMBER 2, 2017

Customer satisfaction surveys can be used to measure how customers feel about a number of different subjects. Whether the customers’ expectations were met. Whether the customers’ issues were resolved. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Satisfaction 64

Customer Satisfaction Feedback Customers White Paper 64

Comm100

JANUARY 6, 2022

But first, let’s quickly explain what is meant by ‘digital customer experience excellence’. What is digital customer experience excellence? . 66% of customers said they would switch brands if they felt they were being “treated like a number, not an individual.”

2022 89

2022 Customer Experience Omnichannel White Paper 89

Comm100

JANUARY 14, 2020

With a unified view of the customer across all channels, agents can resolve queries more easily, increasing their overall capacity. Increased customer satisfaction. Customers expect agents to have access to their whole story when they reach out for support. This post includes highlights from our Omnichannel white paper.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization.

Financial 144

Financial White Paper Books Airlines 144

Comm100

JANUARY 14, 2020

With a unified view of the customer across all channels, agents can resolve queries more easily, increasing their overall capacity. Increased customer satisfaction. Customers expect agents to have access to their whole story when they reach out for support. as their biggest issue when communicating with a brand.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Avaya

JANUARY 29, 2019

Equally important is the quality of customer experience that agents deliver to customers. After all, customer experience in its simplest definition is measured in the relationship customers have with a brand. Identify opportunities to enhance compliance and overall efficiency, cost, and quality of customer service.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Comm100

NOVEMBER 6, 2017

As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows. This white paper gives you some insights on product grouping, website focus, customer expectations, and live chat measurement that can improve your conversion rate.

Social Media 61

Social Media Customer Service White Paper Airlines 61

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Download Free.

Social Media 47

Social Media Customer Service Strategies Customer Service Download 47

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Making information easy to find and understand will enhance customer satisfaction in several ways. Contributes to Consistent Customer Service.

Customer Service 62

Customer Service E-support Article Document 62

Amity

SEPTEMBER 15, 2016

On the other hand, when your company appeals to customers whose needs more closely match your solutions, retention increases and costs decrease. That’s why defining, delivering, and communicating a clear value proposition is the first and most important step in achieving high customer loyalty. Trust precedes loyalty.

Loyalty 74

Loyalty White Paper Metrics Sales 74

Comm100

OCTOBER 17, 2017

That’s a lot of potential for customer care. Brands on social media typically send out 23 promotional messages for every 1 response given to their audience. If a brand does end up actually responding, it’s usually after letting the user hang for an average of 10 hours , even though most consumers consider under 4 hours reasonable.

Social Media 50

Social Media Customer Service Download Customer Care 50

Amity

APRIL 3, 2014

On the other hand, when your company appeals to customers whose needs more closely match your solutions, retention increases and costs decrease. That’s why defining, delivering, and communicating a clear value proposition is the first and most important step in achieving high customer loyalty. Trust precedes loyalty.

Loyalty 48

Loyalty White Paper Metrics Sales 48