SaleMove

MAY 14, 2021

In response to consumer demand, Decision Research reports that in 2020 many P&C insurers “improved customer service areas such as self-service portals for policyholders, designed more user-friendly websites and apps, and optimized their call centers to manage additional doubts and concerns from policyholders.”.

Insurance 52

Insurance White Paper Contact Center Call Center 52

Calabrio

APRIL 27, 2017

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. Managing changing customer behavior. These are cases only a contact center agent can handle, and the more experienced the agent, the better. Keeping your contact center agents engaged.

Contact Center 40

Contact Center Engagement White Paper Social Media 40

Calabrio

APRIL 27, 2017

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. Managing changing customer behavior. These are cases only a contact center agent can handle, and the more experienced the agent, the better. Keeping your contact center agents engaged.

Contact Center 40

Contact Center Engagement White Paper Social Media 40

Talkdesk

MAY 22, 2020

Using my experience of switching contact center provider to Talkdesk® as an example, the following three ways of data gathering were particularly helpful: Other professionals: What challenges did they face? White papers: What research already exists? It could be engineers or product managers, for instance.

White Paper 94

White Paper Contact Center Call Center Technology 94

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. 2020 was indeed a unique year for vendor managers and their outsourced partners.

Contact Center 52

Contact Center White Paper 2021 2022 52

COPC

MARCH 11, 2022

Managing/leveraging outsourced service providers. Contact centers have not been immune to this phenomenon. Attrition and recruiting difficulties are not new to contact centers, and strategies to combat this have been developed and honed over the years. Best practices & approaches to reinvent labor policies.

White Paper 87

White Paper Contact Center 2022 Workshop 87

Uniphore

DECEMBER 17, 2021

Contact centers are the main touchpoints with members, greatly impacting overall member satisfaction. In fact, more than four out of ten members (43%) report that they prefer the call center as the primary channel for communicating about their health plan. Scoring an “Ok” Satisfaction Rating Isn’t Enough.

Healthcare 52

Healthcare Contact Center 2021 Average Handle Time 52

Magellan Solutions

JULY 28, 2021

Philippines Outbound Call Center Creates Effective Script to Interact with Your B2B Clients. When your agent performs a cold call to your potential clients, they only have 3 to 5 seconds to catch their attention. White Papers. Call Center Outsourcing Philippines Nurture Your Leads Before Forwarding to Sales Team.

B2B 52

B2B White Paper Call Center Social Media 52

LiveChat

NOVEMBER 16, 2018

Amazon being Amazon, it’s even launched its own browser extension called Amazon Assistant (not to be confused with Alexa) that helps users manage their orders quickly, compare products, get notified about deals on products they care about, and more. Minimize Calls to Customer Service – Offer Alternatives.

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45

Comm100

OCTOBER 17, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Another one that’s probably very easy to understand and one I’m sure any managers reading have seen at least once. The “bad” pile almost always ends up in the office and gets added to the pile of snacks and junk food found in call centers around the world!

Customer Service 49

Customer Service White Paper Social Media Customer Satisfaction 49

NICE inContact

NOVEMBER 9, 2018

Too often, efforts to improve contact center performance are based business goals like increasing labor efficiency, or lower operating cost. But contact centers are not built to serve managers, they are built to serve customers. When customers call, they want their problems solved fast. What does this mean?

Contact Center 49

Contact Center White Paper Omnichannel 2018 49

Help Scout

AUGUST 11, 2021

Bill’s experience is unique, at least in the tech world, in that he started his career in luxury resorts and hotel management. The thing that sets ClientSuccess apart from other customer service blogs is that it is mainly directed toward management and team leadership. Ebooks around topics like compensation and management.

Blog 80

Blog White Paper Customer Service Webinar 80

Magellan Solutions

AUGUST 11, 2021

Determine telemarketing call center Philippines objectives. Here you will outline your Philippines outbound call center campaign plan. For example, receiving your value-packed email newsletter, a sale price, a free trial to a software product, a white paper, a spot in an important seminar. . Educated guess.

ROI 52

ROI White Paper Call Center Seminar 52

Interactions

JANUARY 6, 2022

With the labor shortage, the continued pandemic, and the status quo of the contact center, 2022 is the year that technology will take the lead in customer conversations—even having the ability to automate tasks that once required human judgement.” Read our white paper to learn more. Mike Iacobucci, Interactions CEO. .”

2022 71

2022 Customer Experience White Paper Contact Center 71