Call Center, Customer Relationships, Customer Service and Customer Service Strategies

The Leading Call Center Technologies to Watch For in 2022

TechSee

FEBRUARY 2, 2022

In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the benefits of delivering a good customer experience. What Is Call Center Technology? 5 Innovative Call Center Technologies in 2022.

Call Center

Call Center 2022 Technology Social Media

Millennial Generation Customer Service – The Ultimate Guide

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. They demand highly convenient and fast service. According to a report by Pew Research Center , 85% of Millennials say they use social media.

Customer Service

Customer Service Virtual Agent Social Media Multi-Channel

Customer Service Strategy: Avoid Common Pitfalls

Brad Cleveland Blog

JANUARY 15, 2021

Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. In this video, I’ll discuss five common pitfalls when developing strategies.

Customer Service Strategies

Customer Service Strategies Customer Service Airlines Customers

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

7 Effective Ways to Improve Your Online Customer Service

Kustomer

APRIL 13, 2022

Great customer service is paramount for every customer-facing business. Online customer service can be challenging because of the lack of face-to-face interaction, but the fundamentals remain the same. You need to keep your customers happy by delivering a consistently excellent service experience.

Customer Service

Customer Service Omnichannel Social Media Document

Customer Service Strategy: Avoid Common Pitfalls

Brad Cleveland Blog

JANUARY 15, 2021

Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a … Continue reading → The post Customer Service Strategy: Avoid Common Pitfalls appeared first on Brad Cleveland. .” He makes a great point.

Customer Service Strategies

Customer Service Strategies Customer Service Airlines Customers

Harness innovation to deepen customer relationships

Brad Cleveland Blog

JULY 8, 2021

When developing a customer service strategy, the final step is to innovate and align. How do you keep day-to-day operations and every decision aligned with your customer service vision? Where are the opportunities to get even better?

Customer Relationships

Customer Relationships Innovation Customer Service Strategies Customers

Guest Blog: 5 Keys to Building Sustainable Customer Relationships

ShepHyken

MAY 25, 2018

This week we feature an article by Matt Nolan who shares five keys to building more compelling, sustainable customer relationships. Customer retention used to be considered just a “service problem.” It’s a constant balancing act, wherever and whenever the customer touches your brand. – Shep Hyken.

Customer Relationships

Customer Relationships Blog Call Center Presentation

Harness innovation to deepen customer relationships

Brad Cleveland Blog

JULY 8, 2021

When developing a customer service strategy, the final step is to innovate and align. How do you keep day-to-day operations and every decision aligned with your customer service vision? Where are the opportunities to get even better?

Customer Relationships

Customer Relationships Innovation Customer Service Strategies Customers

Customer Service in the Insurance Industry: Securing Loyal Customers

Magellan Solutions

SEPTEMBER 27, 2020

This is especially true for the insurance industry — an industry that relies greatly on its customer base. To keep the business afloat, companies from this sector should do their best to attract more customers while retaining the existing ones. This is why good customer service in the insurance industry is important. .

Insurance

Insurance Customer Service Customers Exceptional Customer Service

4 Steps to a Streamlined Digital Customer Service Workflow

NICE inContact

SEPTEMBER 25, 2019

Agility and ease are key concepts in digital customer service , regardless of your industry or the size of your business. We recently collaborated with T-Mobile, one of our clients, to learn more about how they offer better, more efficient digital customer service. Here’s what we found out. Unify channels.

Customer Service

Customer Service Social Media Contact Center Innovation

How Can SMEs Get the Most Out of Telemarketing Philippines By Moving to an Autonomous Omnichannel?

Magellan Solutions

AUGUST 23, 2021

And for BPOs, it is time to move on from traditional call centers. Autonomous Omnichannel is slowly taking over telemarketing services in the Philippines and it is receiving positive response from entrepreneurs. What is Autonomous Omnichannel Services? Partner with the Top Contact Center Services Philippines.

Omnichannel

Omnichannel Call Center Contact Center 2013

From Zero to $5 Billion Powered by Customer Service Experience

Win the Customer

DECEMBER 29, 2015

Vernon Hill is the most customer-driven banker who has tapped into the power of customer service experience to build one of the fastest growing financial institutions in the world. Metro Bank, in the United Kingdom, run by Vernon Hill, was issued its license by the government’s Financial Service Authority in March 2010.

Customer Service

Customer Service Banking Financial 2010

What Do Your Customers Want? 10 Expectations to Guide Your Service Strategy

Brad Cleveland Blog

APRIL 3, 2024

Understanding what customers want is essential to building an effective customer service strategy. In turn, effective strategy will help you meet or exceed those expectations. Customer expectations evolve and sometimes that happens very quickly.

Customer Service Strategies

Customer Service Strategies Customer Expectations Customers Customer Service

Why Empathy is the Key to Excellent Customer Service

Talkdesk

APRIL 28, 2016

We are having a renaissance moment in the realm of customer service. More than ever, businesses have become focused on forging strong, meaningful relationships with their customers. With so much going on, it can be daunting to undertake an effort to reform your customer service. It all starts with empathy.

Customer Service

Customer Service Net Promoter Score Call Center Competitive Advantage

Guest Blog: Why Does My Customer Service Team Need a Single Customer View?

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. This will help lead you to forming important relationship with your customer. – Shep Hyken. Customer service needs customer data.

Blog

Blog Customer Service Contact Center Customers

Customer Service Training: Empowering A Service Mindset

Integrity Solutions

SEPTEMBER 28, 2023

It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

Customer Service Training

Customer Service Training Customer Service Contact Center Culture

The Individualization of the Customer Experience

Call Center Pros

NOVEMBER 12, 2018

Well, apparently it is not, judging by the frequency with which companies have a customer service strategy that forces its agents to treat everyone based on the same template, the same speech, and the same rules… We are in times when customers are empowered. The landscape of customer service is drastically changing.

Customer Experience

Customer Experience Multi-Channel Call Center Customers

What Do Your Customers Want? 10 Expectations to Guide Your Service Strategy

Brad Cleveland Blog

APRIL 3, 2024

Understanding what customers want is essential to building an effective customer service strategy. In turn, effective strategy will help you meet or exceed those expectations. Customer expectations evolve and sometimes that happens very quickly.

Customer Service Strategies

Customer Service Strategies Customer Expectations Customers Customer Service

Build the right skills, knowledge, and leaders

Brad Cleveland Blog

MAY 26, 2022

When developing an effective customer service strategy, you will need to include how to build the right skills, knowledge, and leaders. I’ve found in many cases those working on strategy will either under or overestimate the level of effort required by the people step.

Customer Service Strategies

Customer Service Strategies Customer Service Contact Center Call Center

Build the right skills, knowledge, and leaders

Brad Cleveland Blog

MAY 26, 2022

When developing an effective customer service strategy, you will need to include how to build the right skills, knowledge, and leaders.

Customer Service Strategies

Customer Service Strategies Customer Service Contact Center Call Center

Mobile Customer Service: New Statistics from ICMI

Brad Cleveland Blog

MARCH 6, 2013

Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.

Mobile Customer Service

Mobile Customer Service Customer Service Contact Center Customer Service Strategies

Mobile Customer Service: New Statistics from ICMI

Brad Cleveland Blog

MARCH 6, 2013

Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.

Mobile Customer Service

Mobile Customer Service Customer Service Contact Center Customer Service Strategies

What Leaders Should Know About Call Centers

Brad Cleveland Blog

OCTOBER 9, 2012

Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding. Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding.

Call Center

Call Center Contact Center Customer Service Strategies Customer Relationships

What Leaders Should Know About Call Centers

Brad Cleveland Blog

OCTOBER 9, 2012

Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding. Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding.

Call Center

Call Center Contact Center Customer Service Strategies Customer Relationships

The New Era of Customer Relationships

Brad Cleveland Blog

AUGUST 9, 2013

(..)

Customer Relationships

Customer Relationships Customers Call Center Contact Center

The New Era of Customer Relationships

Brad Cleveland Blog

AUGUST 9, 2013

(..)

Customer Relationships

Customer Relationships Customers Call Center Contact Center

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service

Customer Service Customer Experience Magazine Books

A 2024 Guide to Live Chat Agents Support

Magellan Solutions

APRIL 4, 2024

Meet the future of customer service: live chat agents! In a world where instant gratification reigns supreme, customers demand personalized experiences like never before. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What are Live Chat Agents? But that’s not all!

2024

2024 Exceptional Customer Service Competitive Advantage Customer Satisfaction

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service

Customer Service Customer Experience Magazine Books

Value Proposition: A New Era In Customer Service

Brad Cleveland Blog

JUNE 15, 2012

In this podcast, Brad shares his reasons for believing it’s a new era in customer service. In this podcast, Brad shares his reasons for believing it’s a new era in customer service.

Customer Service

Customer Service Customers Contact Center Call Center

Value Proposition: A New Era In Customer Service

Brad Cleveland Blog

JUNE 15, 2012

In this podcast, Brad shares his reasons for believing it’s a new era in customer service. In this podcast, Brad shares his reasons for believing it's a new era in customer service.

Customer Service

Customer Service Customers Contact Center Call Center

The Secret to a Great Customer Service Operation

Brad Cleveland Blog

JUNE 7, 2013

(..)

Customer Service

Customer Service Customers Call Center Contact Center

The Secret to a Great Customer Service Operation

Brad Cleveland Blog

JUNE 7, 2013

(..)

Customer Service

Customer Service Customers Call Center Contact Center

The Link Between RFM & NPS in Ecommerce Growth

Retently

FEBRUARY 20, 2023

Build targeted marketing and leverage personalization By segmenting customers based on their RFM score and NPS rating, ecommerce companies can develop targeted marketing campaigns, personalized product recommendations, and effective customer service strategies.

NPS

NPS Customer Satisfaction Loyalty Measurement

Guest Blog: Key KPIs You Must Monitor for an Optimal Customer Experience

ShepHyken

MARCH 30, 2018

Depending on whether your Customer Care department is an extension of your marketing or your customer service strategy, the KPIs you give yourself may be different. The best way to smoothe your customer relationships is to set expectations: let people know when they can expect to hear from you, and always over-deliver.

Blog

Blog Average Handle Time Customer Experience Net Promoter Score

Do Customers Understand Your Access Alternatives?

Brad Cleveland Blog

JULY 1, 2012

Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them. Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them.

Customers

Customers Call Center Contact Center Customer Service Strategies

Do Customers Understand Your Access Alternatives?

Brad Cleveland Blog

JULY 1, 2012

Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them. Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them.

Customers

Customers Call Center Contact Center Customer Service Strategies

How I Got into this Field

Brad Cleveland Blog

JUNE 23, 2012

Brad tells the story of how he got started and how important his mentors were to him. “So many people come from so many different backgrounds” in this profession. Brad tells the story of how he got started and how important his mentors were to him. “So So many people come from so many different backgrounds” in this profession.

Contact Center

Contact Center Call Center Customer Service Strategies Customer Relationships

How I Got into this Field

Brad Cleveland Blog

JUNE 23, 2012

Brad tells the story of how he got started and how important his mentors were to him. “So many people come from so many different backgrounds” in this profession. Brad tells the story of how he got started and how important his mentors were to him. "So So many people come from so many different backgrounds" in this profession.

Contact Center

Contact Center Call Center Customer Service Strategies Customer Relationships