Chief Customer Officer Communication Workshop 
Customer Bliss
JANUARY 10, 2019
Michael put together process documentation for how they would handle situations related to customer service and clean energy. Michael and his team needed to create movement around a communication and channel strategy to keep clients. Use Education and Emotion to Communicate with the Customer. Retention strategy.
TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
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Customer Bliss
AUGUST 9, 2018
With a focus on understanding who their customers are and what they want, Daniel gathered Voice of Customer data for their feedback on the PTC experience. With this feedback, Daniel was determined to communicate his findings and make the customers real to everyone in the organization. . What worked and what was the value?
Customer Alignment
MARCH 2, 2018
the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. months in 2013 but it still has the shortest lifespan among all C-suite executives, according to research conducted in 2010 by the Chief Customer Officer Council.
Customer Bliss
NOVEMBER 23, 2016
Using this audit in a workshop setting is very powerful, and something we often do at the beginning of coaching. As you know, what comprises a customer experience transformation needs to be clarified and agreed to, so you can use this as both an audit and communication tool. and my other books and speeches.
ClearAction
JANUARY 8, 2024
It’s all about how you collect, clarify, communicate, and champion insights. Communicate insights in ways that clobber your audience over the head with key points and spur them to exclaim, “That can’t stand! ” This reaction is essential for generating CX ROI. Business as usual is not ROI-generating!
Customer Bliss
DECEMBER 6, 2018
In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets.
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