SurveySensum

MAY 20, 2020

Anticipate Customer Needs: As people are staying in, the time spent on their mobile devices, and online platforms is already on the rise. They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

SaleMove

JULY 29, 2019

Increasingly what is at customers’ fingertips are their laptops and their mobile devices running their favorite messaging and social media apps. New communications channels such as messaging and video also change the nature of the agent role.

Contact Center 40

Contact Center Sports Metrics Social Media 40

Russel Lolacher

JUNE 7, 2021

One of the biggest mistakes I’ve seen organizations do on social media, is treating it like it’s not SOCIAL media. They find it far more important to DO a platform than BE the experience their customers expect. Defining Social Media. So content marketing is a big part of your social media strategy.

Social Media 75

Social Media Engagement Customer Relationship Management Communication 75

NetBase

MAY 1, 2019

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. But that information has to be quickly and cleanly communicated.

Social Media 43

Social Media Metrics Brands Insights 43

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 83

NPS Customer Centricity Loyalty Presentation 83

Storyminers

JULY 29, 2016

The most effective customer retention strategy – use your social media accounts to engage with what your customers are sharing online. All of these can be delivered across channels such as email, social media, a hand-written note or a phone call. Customers care about their “bang for their buck”.

B2C 49

B2C Customer Retention Brands Social Media 49

SmartKarrot

SEPTEMBER 19, 2023

A recent survey by Marq found that consistent branding led to a 10 to 20% revenue growth for companies, with 60% of the businesses involved in the investigation stating that maintaining a strong, consistent brand was vital to generating leads and communicating with the existing clients. What is a Marketing Playbook?

Download 10

Download Marketing Social Media Document 10

Amity

JANUARY 30, 2014

Customer Success moves beyond SaaS and into more traditional companies #customersuccess [Tweet this!]. Your customers must need to find you to be easy to work with. Good-bye to Ball Hogs – Customer Success is a team sport, there is no room for hoggers. Crush them by offering the best experience and care!

Customer Success 48

Customer Success Insights 2014 Chief Customer Officer 48

SmartKarrot

JANUARY 18, 2022

Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. The SaaS company arranges and promotes a variety of e-sports leagues for gamers. The Indian SaaS company aims at developing advanced mobile-first business communication systems.

2011 11

2011 E Commerce E-support 2008 11

Grade.us

JULY 17, 2018

Present offers to customers via the right channels. Your customers have the gold. They determine how and when they want to be communicated with, what they're looking for and why. Because customers are changing. Some customers are moving away from traditional platforms like email and advertising. Vanishing data.

Marketing 20

Marketing Social Media Sports Events 20