Connections, Consumers, Customer Retention and White Paper

Personalization In Sales Leads To Increased Loyalty and Repeat Business

Integrity Solutions

APRIL 19, 2024

The Value of Personalization in Sales McKinsey has found that personalization provides distinct, tangible advantages for companies: It can reduce customer acquisition costs by as much as 50%, lift revenues by 5-15% and increase marketing ROI by 10-30%. Maybe you share connections, went to the same school or are from the same area.

Sales

Sales Loyalty White Paper Contact Center

15 Customer Retention Strategies for Long-Term Customer Loyalty

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention

Customer Retention Loyalty Loyalty Programs Social Media

Improve Millennials’ Experience with a Targeted Loyalty Program

Customers That Stick

SEPTEMBER 18, 2014

Building a base of loyal customers can be one of the most effective ways to increase your profitability and optimize your customer acquisition costs, but what does it take to win the favor of Millennials (consumers who are currently between 18 to 34 years old)? Focus on connecting personally, virtually.

Loyalty Programs

Loyalty Programs Loyalty White Paper Social Media

Webinars

Manual Call Reviews? There's a Better Way!

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4 Things to Consider When Mapping Your Digital Customer Journey

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. On Facebook, 85% of customers want a response from companies within six hours, while 64% of customers on Twitter expect a response within an hour. White Paper.

Customer Journey

Customer Journey White Paper Social Media B2C

4 Things to Consider When Mapping Your Digital Customer Journey

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. On Facebook, 85% of customers want a response from companies within six hours, while 64% of customers on Twitter expect a response within an hour.

Customer Journey

Customer Journey Social Media B2C Omnichannel

The Unicorn of Content Marketing: The Mailbox NOT the Inbox

Hallmark Business Connections

AUGUST 11, 2021

Keep in mind that companies with strong omnichannel approaches have an average customer retention rate of 89% , while companies with weak omnichannel engagement retain only 33% of their consumers. In today’s crowded digital landscape, consumer attention comes at a premium price. It’s an invitation to connect.

Marketing

Marketing Magazine White Paper Social Media

Why, Oh Why, Is ANYBODY Still Measuring Customer Satisfaction?

Beyond Philosophy

AUGUST 30, 2016

When Customer Retention, my first book on customer behavior was published, now over 20 years ago, one of the strongest reactions voiced was my contention, and the proof offered, that satisfaction and retention were fundamentally different concepts, and that they required different measurement protocols.

Customer Satisfaction

Customer Satisfaction Measurement White Paper B2C

Business-to-Business Customer Advocacy: Is It A Real Possibility Or A Real Oxymoron?

Beyond Philosophy

MARCH 3, 2016

Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. In turn, relationship quality links and contributes to the perception of satisfaction and trust, creating business outcomes of customer retention and advocacy.

White Paper

White Paper 2007 Consulting Loyalty

How to Write a Thank You Letter to Your Customer with Easy-to-Use Samples

Comm100

DECEMBER 8, 2017

on your website is unlikely to inspire lifelong loyalty, writing your customer a thank you letter is just the kind of personalized, thoughtful, and time consuming action that will inspire reciprocation — hopefully in the form of repeat business and word-of-mouth advertising. Ready to send your customer a thank you letter?

Social Media

Social Media Return on Investment White Paper Customers

Key Customer Retention Strategies for Alternative Lenders

CSM Magazine

OCTOBER 16, 2020

It is not enough to attract new customers to your services. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. Clients want high-value propositions, multi-channel connections, and excellent customer service.

Customer Retention

Customer Retention White Paper Multi-Channel Social Media

6 Useful Examples of Apology Letters to Customers

Comm100

JANUARY 19, 2017

When we are approached by a customer who is upset by a defective product or service, responding with a professional apology that offers the customer a hassle-free solution is an important part of ensuring customer retention. Provide the customer an immediate refund if double charged.

Workshop

Workshop Customer Service Representative Events 2018

6 Useful Examples of Apology Letters to Customers

Comm100

JANUARY 19, 2017

When we are approached by a customer who is upset by a defective product or service, responding with a professional apology that offers the customer a hassle-free solution is an important part of ensuring customer retention. Provide the customer an immediate refund if double charged.

Workshop

Workshop Customer Service Representative Events 2018

Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. Are customer experiences ‘human’ and branded? In his 2010 book, Marketing 3.0:

Financial

Financial White Paper Books Airlines

The Definitive Guide to Chat Bot Strategy

Bold360

NOVEMBER 30, 2016

In other words, a customer or prospect may ask a question about a product via the company’s built-in chat function on its website or through third-party platforms like Facebook and Slack, where consumers are increasingly engaging brands. What’s more, failing to get it right has detrimental effects on the customer experience.

Definition

Definition ROI White Paper 2016

You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Better Customer Retention.

Social Media

Social Media Customer Service Strategies Customer Service Download

The Benefits of a Customer Service Knowledge Base

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services.

Customer Service

Customer Service E-support Article Document

9 Unmissable Reasons Why You Need to Care about Social Media Customer Service

Comm100

OCTOBER 17, 2017

Connect with the People You Serve. If a brand does end up actually responding, it’s usually after letting the user hang for an average of 10 hours , even though most consumers consider under 4 hours reasonable. This isn’t exactly a great connection. How can social media customer service help? Download Now. On Their Terms.

Social Media

Social Media Customer Service Download Customer Care

CXDNA Update

Personalization In Sales Leads To Increased Loyalty and Repeat Business

15 Customer Retention Strategies for Long-Term Customer Loyalty

Webinars

Trending Sources

Improve Millennials’ Experience with a Targeted Loyalty Program

Webinars

4 Things to Consider When Mapping Your Digital Customer Journey

4 Things to Consider When Mapping Your Digital Customer Journey

The Unicorn of Content Marketing: The Mailbox NOT the Inbox

Why, Oh Why, Is ANYBODY Still Measuring Customer Satisfaction?

Business-to-Business Customer Advocacy: Is It A Real Possibility Or A Real Oxymoron?

How to Write a Thank You Letter to Your Customer with Easy-to-Use Samples

Key Customer Retention Strategies for Alternative Lenders

6 Useful Examples of Apology Letters to Customers

6 Useful Examples of Apology Letters to Customers

Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

The Definitive Guide to Chat Bot Strategy

You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

The Benefits of a Customer Service Knowledge Base

9 Unmissable Reasons Why You Need to Care about Social Media Customer Service

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