ShepHyken

SEPTEMBER 4, 2023

With a strong emphasis on hospitality, hotels have mastered the art of creating a welcoming environment and exceeding guests’ expectations. For companies aspiring to enhance their customer service, the hotel industry offers valuable insights and strategies that can be adopted across various sectors. they’re everywhere.

Article 68

Article Customer Service Hospitality Hotels 68

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps.

Hotels 52

Hotels Marketing Guest Experience Travel 52

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

Hotels 52

Hotels Hospitality Guest Experience Books 52

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52

Hotels Tourism Guest Experience Social Media 52

SurveySparrow

JUNE 30, 2023

To design remarkable experiences, customer experience designers blend elements of psychology, design thinking, and data analysis. They deeply understand customer needs, desires, and pain points, using these insights to shape products, services, and interactions that exceed expectations.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

NetBase

MARCH 2, 2020

This includes insights that reveal business trends, help them connect with consumers, and enable them to understand the story behind competitors and the market. Driving Client Strategies Using Integrated Insights is something Purple Strategies offers clients. And then to the meat of the meetings.

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

ShepHyken

OCTOBER 3, 2016

Stan Phelps, the author of the “Goldfish” series of books, shares insights from Southwest airlines. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. It’s all about creating the right culture! 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko.

2016 124

2016 Article Airlines Customer Service 124

ENGAGE.cx

OCTOBER 13, 2016

While you are checking out the property, the company website recognizes you and your preferred customer status, remembers you like a corner non-smoking room, and extends you an offer of an additional 10% off because of your long-standing loyalty. Every guest’s journey is made up of each touch point a guest has with a brand or property.

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

C Space

AUGUST 5, 2018

We live in a world where online communities are ubiquitous, with almost every global brand using some form of it to uncover insight that leads to business change. When we launched our first online insight community 20 years ago, we had this in mind. ” – Insight Manager, Technology. 4) Deep, qualitative insight.

2018 40

2018 Retail Customer Centricity Travel 40

Qualtrics

JULY 2, 2019

We always strive to connect customer needs for building a great customer experience with direct impact to their business. And it can provide a rich source of insights from an audience you may not hear from on other channels. This makes it much easier to find the right insights and take action.

Innovation 39

Innovation Social Media Download NPS 39

ReviewTrackers

MAY 15, 2017

In the real world, a good hotel manager doesn’t hide away in the office; instead, he or she is present in the lobby, or walking around the hotel, in order to connect with guests as well as get the staff together to deliver the best possible guest experience. 7: Gauge guest satisfaction and loyalty with the NPS survey.

Hotels 20

Hotels Management Net Promoter Score Social Media 20