CSM Magazine

FEBRUARY 17, 2020

New technology and innovative solutions have allowed customer service departments across industries to improve dramatically. Your entire business may function in English, but a customer may still prefer to speak or write in Spanish or another language when they connect with your customer service team.

Customer Service 83

Customer Service Multi-Channel Telecommunications Magazine 83

SurveySensum

JULY 14, 2020

She has over 15 years of experience in the telecommunications industry and is currently serving as the Customer Experience Performance Management Head at PT Smartfren Telecom. He also has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Quadient

JUNE 1, 2022

IDC MarketScape helps you select a vendor that responds to market trends, delivers flexible technology and powers amazing customer experiences with modern customer communications solutions. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

Communication 52

Communication Management Multi-Channel 2022 52

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. I’ve included the first two section of the nomination forms submitted by the seven winners. Confirmit.

2015 97

2015 Multi-Channel 2014 CEM 97

Bold360

DECEMBER 1, 2016

Your operators are the living, breathing voice of your business and they need to feel like they can connect with a customer in order to deliver to them a positive experience. Regpack’s technology is based on Asaf’s Ph.D. Technology considerations must take into account the entire customer lifecycle and brand experience.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

TechSee

APRIL 7, 2020

To address the unprecedented fallout of the coronavirus, business continuity planning increasingly involves a reliance on remote support technologies that allow employees to work from home and reduce the technician dispatches that could put essential workers at risk. One such technology is Visual Assistance.

Hospitality 124

Hospitality Multi-Channel Download Consumers 124

Currency Alliance

OCTOBER 27, 2017

As technologies mature and customer behavior changes, markets must evolve to remain relevant. A typical loyalty program is made up of many components – from the systems that runs it, to multi-channel customer-facing solutions, to the points that can be earned as a percentage of sales, etc. liquidity).

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

Lumoa

NOVEMBER 2, 2022

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. But as technology evolves, so do the expectations. The development of internet connectivity will continue to grow.

2023 94

2023 Telecommunications Customer Experience Multi-Channel 94

Retently

APRIL 11, 2019

However, figuring out the most effective channels to capture customer feedback can be challenging, as businesses have little insights on where and when to survey their customers. Once you get an understanding of each customer feedback channel, you’re armed at all points to develop a viable strategy aimed at meeting your business goals.

NPS 95

NPS Multi-Channel E Commerce Feedback 95