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To boost customer loyalty, telecom companies need to go beyond NPS

Alida

For consumers, there seems to be very little differentiation from one telecom company to the next. What consumers can control, however, is how they rate the level of customer service and satisfaction. What consumers can control, however, is how they rate the level of customer service and satisfaction.

NPS 133
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10 SMS Survey Best Practices

GetFeedback

Most text marketing software give you the option of sending SMS at the local time of the recipient. SMS is like email, in that there are regulations that stop companies from sending consumers unwanted messages. The Telephone Consumer Protection Act ( TCPA ) regulates how marketers should contact people.

Wireless 170
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Smart Home Support – 4 Key Technologies to Simplify Service

TechSee

billion market by 2024. Many consumers face significant technical challenges as they set about smartening up their homes. Here are 4 key technologies – already widely used in other industries – that can help consumers enjoy independent, effortless, frustration-fee service and support.

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Ad-Blocking Sends Clear CX Message: Get Obnoxious Ads out of my UX

Beyond Philosophy

Apple’s latest operating system iOS 9 allows people to block ads while mobile browsing, a development that has digital marketers and publishers in a twist. As Ad Blocking pushes online advertising to the brink of irrelevancy, it’s important to appreciate how the User Experience (UX) provides an integral link to Customer Experience (CX).

Wireless 139
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Four Ways CSPs Can Use AI to Gain New Subscriber Insights, Out-Market OTT Competitors and Deliver a Better Customer Experience

Guavus

Service providers are sitting on more marketable data than even Google — but they’ve been slow to harness it for profit. Not even Google can rival the wealth of consumer data that communication service providers (CSPs) have at their fingertips. Here are some ways they can turn things around. Let’s examine a few ways CSPs can succeed.

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The Evolution of the Tech Consumer

Centercode

The people who consume tech have also changed significantly. From the niche world of hi-tech enthusiasts from the 90s to today’s mainstream users, the people who consume technology have had as much of an effect on its evolution as it has had in our daily life. Yesterday’s Tech Buyers: Enthusiasts.

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3 Vitals for Creating High-Impact Wearables and Health Trackers

Centercode

Consumers rely on wearables like smartwatches, wireless earbuds, and connected fitness products to enhance a wide range of daily activities, from measuring vitals for both proactive and reactive health care to improving their overall quality of life. In 2019, the number of wearable shipments jumped over 80% with a new high of 118.9