Culture Customer Care Customer Centricity Hospitality 
ShepHyken
DECEMBER 5, 2022
Hospitality Net) We are officially on the eve of a new year, already moving through the holiday season at the signature blink-and-you-might-miss-it pace that is seemingly synonymous with this time of year. My Comment: Regardless of the type of business you are in, I believe it’s important to have a “hospitality mentality.”
Customer Guru
FEBRUARY 15, 2018
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.
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CSM Magazine
SEPTEMBER 11, 2023
While the flashing lights and spinning reels capture attention, it’s the impeccable user experience and customer care that keep patrons coming back. No, they’re not just riding the wave of the “ always-on” culture , they’re harnessing it.
Customer Guru
JUNE 29, 2018
Introducing our new podcast series – CX Conversations – where we talk to industry insiders and other CX leaders, who share their stories and experiences, with the intent of guiding organizations in building a customer-centric culture and, thus, growing sustainably. That’s incredible, Raj. Thanks for sharing that.
C3Centricity
OCTOBER 22, 2018
I ended up spending a night in a local University Hospital for the first time in my adult life. All these experiences of hospitals and doctors gave me the superb opportunity to see the health service from the patient’s perspective. So here are my seven learnings about customer service excellence: 1. Introduce yourself.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].
COPC
FEBRUARY 22, 2019
Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. And it was most certainly true of Children’s Hospital’s culture of inspired excellence.
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