Customer Confidence Customer Experience Customer Focused Customer Service Training 
ShepHyken
JUNE 8, 2022
As it applies to customer experience (including customer service), it is often the little details that move the experience from average to amazing. It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. .
ShepHyken
JULY 29, 2020
Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want to predict the experience I’m going to have with the people and places I do business with. The bottom line is this: our customers may not know it, but they love boring. I want it to be good.
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ShepHyken
JUNE 3, 2019
Each week I read a number of customer service and customer experience articles from various resources. 10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk. Qualtrics) If you’re ready to improve your customer experience, check out these 10 tips. My Comment: Another list!
ShepHyken
FEBRUARY 16, 2022
Creating an educational experience is a powerful customer experience strategy. Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Don’t think this is a sales technique. It’s simple. Follow on Twitter: @Hyken.
ShepHyken
MARCH 22, 2017
Direct contact with the customer is usually the responsibility of people in customer-facing jobs, such as sales and support, yet there is no better way to get all employees to understand how their good work impacts their customers than for everyone to have some facetime with customers.
ShepHyken
MAY 27, 2019
Each week I read a number of customer service and customer experience articles from various resources. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. My Comment: Privacy and identity issues are at the top of our customers’ minds with whom they do business.
ShepHyken
NOVEMBER 14, 2016
That same agreement, however, is often lacking when it comes to company’s vision of customer experience. Each department within an organization develops a set of customer strategies that is independent and solely based on the objectives set forth in that department. Customer Experience Moments of Wow by Elizabeth Glagowski.
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