ShepHyken

MARCH 22, 2017

Direct contact with the customer is usually the responsibility of people in customer-facing jobs, such as sales and support, yet there is no better way to get all employees to understand how their good work impacts their customers than for everyone to have some facetime with customers. Follow on Twitter: @Hyken.

Customer Service 88

Customer Service Insurance Customer Confidence Travel 88

ShepHyken

FEBRUARY 16, 2022

Creating an educational experience is a powerful customer experience strategy. Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Don’t think this is a sales technique. It’s simple. Follow on Twitter: @Hyken.

Customer Service Training 131

Customer Service Training Customers Information Loyalty 131

ShepHyken

MAY 27, 2019

Each week I read a number of customer service and customer experience articles from various resources. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. My Comment: Privacy and identity issues are at the top of our customers’ minds with whom they do business.

Article 104

Article 2019 Customer Journey Mapping Customer Service 104

ShepHyken

OCTOBER 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. The 3 Types of Customers That Will Talk About Your Business—and The One That Definitely Won’t by Jay Baer. Great Customer Experience Means Consistent Customer Service by Glenn Pasch.

2018 87

2018 Article Customer Service Automotive 87

ShepHyken

NOVEMBER 14, 2016

That same agreement, however, is often lacking when it comes to company’s vision of customer experience. Each department within an organization develops a set of customer strategies that is independent and solely based on the objectives set forth in that department. Customer Experience Moments of Wow by Elizabeth Glagowski.

2016 127

2016 Article Customer Service 2017 127

Myra Golden

JULY 28, 2016

We created our customer experience eLearning portal to fully prepare frontline employees to deliver friendly, empathic and personable interactions over the phone, email and chat. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience.

Customer Service 40

Customer Service Customer Service Training Call Center Contact Center 40

ShepHyken

MAY 7, 2018

Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger.

Article 79

Article 2018 Customer Service Magazine 79

Myra Golden

DECEMBER 9, 2016

If you like this, you might be interested in exploring other modules from my customer service online training portal: Customer Experience Over the Telephone – So your employees can make a great first impression over the phone and end calls on a positive note.

Customer Service 53

Customer Service Customer Service Training Customer Confidence Customers 53

Myra Golden

DECEMBER 9, 2016

If you like this, you might be interested in exploring other modules from my customer service online training portal: Customer Experience Over the Telephone – So your employees can make a great first impression over the phone and end calls on a positive note.

Customer Service 53

Customer Service Customer Service Training Customer Confidence Customers 53

ShepHyken

JUNE 24, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. My Comment: Here is a great testimonial to the combination of a great customer experience and product.

Article 114

Article 2019 Customer Service Poor Customer Service 114

ShepHyken

APRIL 12, 2017

Shattered customer confidence. Even though our last customer service rep got the job done, the other two couldn’t. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. But what is the big cost? For information contact or www.hyken.com.

Banking 98

Banking Customer Service Representative Customer Confidence Customer Service Training 98

ShepHyken

OCTOBER 18, 2017

Validation needs to be a part of the customer experience. It creates confidence, and that can lead to loyalty! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.

Customer Service 159

Customer Service Metrics Interaction Customers 159

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

ShepHyken

NOVEMBER 30, 2016

He quoted Daymond John , one of the “sharks” on the hit TV show Shark Tank, who said, “Great customer service is when you do for the customer everything you can do after you have done what you are supposed to do.”. And, trust is the foundation to the customer experience.” Trust creates confidence.

Exceptional Customer Service 134

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 134

ShepHyken

JUNE 28, 2017

This was their Customer Experience Summit, and the theme for the meeting was “Think Small: Big Differences Come from SMALL Details.”. Jason Bradshaw, the Director of Customer Experience, shared his vision about Volkswagen Australia being recognized and known for their amazing customer service.

Customer Service Training 98

Customer Service Training Customer Service Interaction Customer Experience 98

ShepHyken

JUNE 27, 2018

I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author.

Customer Service 88

Customer Service Loyalty Customer Service Training Customers 88

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. My Comment: Data and personalization ate HOT topics in marketing and customer experience. Some are exciting.

Article 82

Article 2018 Net Promoter Score Customer Service 82

ShepHyken

SEPTEMBER 13, 2017

Properly structuring the words you use can be a powerful way to not only communicate better but to deliver a better customer experience. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 95

Customer Service Training Reference Communication Customer Service 95

ShepHyken

JULY 13, 2016

Customer Experience. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. We had a reservation Friday night at a restaurant for 7:30.

Customer Service Training 90

Customer Service Training Customers Customer Service Information 90

ShepHyken

DECEMBER 19, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Do Your Customers Trust You This Much? Follow on Twitter: @Hyken.

Customer Service Training 120

Customer Service Training Reference Customers Books 120

ShepHyken

OCTOBER 23, 2017

Impulse service on steroids by Chip Bell. Retail Customer Experience) If service was an impulse encounter, what would be its features? How do service providers convince customers to assume a “got-to-ha ve” state of mind? Why personalization is key for retail customer experiences by Jim Dicso.

2017 74

2017 Article Customer Service Retail 74

ShepHyken

FEBRUARY 14, 2018

If someone is willing to spend more, they will surely expect to get more value, and that value should be in the form of a better customer experience. A recent study by Aspect found that 52% of consumers said that they would pay more for “good” customer service while 66% will pay more for “great” customer service.

Exceptional Customer Service 92

Exceptional Customer Service Customer Service Training Customer Service Customers 92

ShepHyken

OCTOBER 5, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Hotels 133

Hotels Customer Service Training Leadership Customer Service 133

ShepHyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. CMSWire) The better the experience, the more likely that person will return and give the brand their business. (PR Find ways to promote your customers on social media. (No It’s a simple idea.

Article 19

Article 2021 Customer Service E Commerce 19

ShepHyken

JULY 19, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Do You Trust Your Customers? Do Your Customers Trust You?

2017 108

2017 Customer Service Training Customers Customer Service 108

ShepHyken

MAY 25, 2016

I recently interviewed Nate Skinner, the VP of Customer Care for Campaign Monitor, a company that helps businesses use email to market their businesses. It was for one of my Forbes columns, Seven Ways to Use Email to Build Your Brand and Create a Better Customer Experience. For information contact or www.hyken.com.

Customer Care 90

Customer Care Customer Service Training Customers Customer Service 90

ShepHyken

SEPTEMBER 27, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Brands 86

Brands Customer Service Training Online Experience Customer Service 86

Myra Golden

JULY 29, 2016

. We created our customer experience eLearning portal to fully prepare frontline employees to deliver friendly, empathic and personable interactions over the phone, email and chat. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Call centers.

Customer Service 53

Customer Service Download Customer Service Training Customers 53

Myra Golden

JULY 29, 2016

. We created our customer experience eLearning portal to fully prepare frontline employees to deliver friendly, empathic and personable interactions over the phone, email and chat. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience.

Customer Service 40

Customer Service Seminar Customer Service Training Customers 40

ShepHyken

DECEMBER 4, 2017

Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service.

2017 0

2017 Article Customer Service Government 0