ShepHyken

NOVEMBER 30, 2016

This is why it concerns me when companies talk about “satisfying” their customers. Satisfactory is not acceptable if you want to be competitive in your market. I believe when a company says they want to satisfy their customers, they actually intend to be better than that, but are just using the wrong word to describe it.

Exceptional Customer Service 134

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 134

ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. This is a problem for vendors.

Blog 82

Blog Demo 2018 Reference 82

ShepHyken

SEPTEMBER 27, 2021

(PR News) How can social media leaders create a steady cadence of fresh, customer-centric social posts, especially when formal case studies are resource-intensive and can take months to produce? Find ways to promote your customers on social media. Four Simple Ways To Reinforce Customer Loyalty by Logan Rush. It’s a simple idea.

Article 20

Article 2021 Customer Service E Commerce 20

ShepHyken

APRIL 30, 2018

(Business2Community) A Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key differentiator for brands. My Comment: Data and personalization ate HOT topics in marketing and customer experience. Some are exciting. Follow on Twitter: @Hyken.

Article 82

Article 2018 Net Promoter Score Customer Service 82

ShepHyken

MAY 25, 2016

I recently interviewed Nate Skinner, the VP of Customer Care for Campaign Monitor, a company that helps businesses use email to market their businesses. It was for one of my Forbes columns, Seven Ways to Use Email to Build Your Brand and Create a Better Customer Experience. For information contact or www.hyken.com.

Customer Care 90

Customer Care Customer Service Training Customers Customer Service 90

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception. 3 Transformational services, which fundamentally change how a market operates.

Culture 60

Culture Technology Brands Brand Values 60

Grade.us

JULY 25, 2017

You won’t eliminate customer pain if… You’re missing an online review strategy. That’s because the details B2B customers focus their attention on aren’t necessarily the most important. Believe it or not, customers want the same basic things from you (most of the time). 1. Trust.

B2B 39

B2B Customer Confidence Blog Download 39

ClientSuccess

OCTOBER 16, 2017

This means that every department is responsible for a piece, no matter how small, of the overall customer sentiment and satisfaction. Marketers often must work directly with customers to capture success stories or develop upsell marketing campaigns. At the end of the day, customer-focus trickles down from the top.

Culture 41

Culture Customer Success Customer Centricity B2B 41

ShepHyken

DECEMBER 4, 2017

You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.” ” Priorities For Marketers In 2018: Refining The Customer Experience by Eric Cosway . 5 Customer Experience Lessons from the World’s Biggest Brands Marketing by Kristian Bannister.

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2017 Article Customer Service Government 0