Customer Focused Customer Service Training Interaction Magazine 
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jeff is truly obsessed with customer service. Magazine, Forbes, U.S.
CSM Magazine
APRIL 12, 2022
Should you really have to worry that one day you might take a customer call in which you are subjected to such behaviour? When I think back to the difficult interactions I’ve had with customers, they have either come through frustration regarding business policies or delays in the receipt of goods.
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ShepHyken
FEBRUARY 10, 2021
I was reading an article by Jeff in a magic magazine. I’ll also add that every interaction that comes after the performance on stage is part of the show. Our customers may find us as the result of a Google search or a recommendation from a friend or colleague. And, that includes customer service.
ShepHyken
DECEMBER 27, 2021
This article makes the case that winning your customers back is also less expensive. Embrace Customer Complaints To Up Your Customer Experience to Excellent by Ken Sterling. Magazine) “Embrace customer complaints” is probably a cringe-worthy idea to some of you. Follow on Twitter: @Hyken.
ShepHyken
APRIL 25, 2022
(Retail Customer Experience) More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey. They also expect a faster, more intimate interaction and the option for automation technology, according to a press release on the findings.
ShepHyken
NOVEMBER 22, 2021
(Franchise Update Media) Is the level of experience your customers receive dependent on which employee they encounter? Are there certain employees on your team you hope your best clients interact with? My Comment: John DiJulius is one of the leading customer experience experts in the world. Follow on Twitter: @Hyken.
ShepHyken
NOVEMBER 15, 2021
Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. The company has built one of the best examples of a customer service organization I’ve seen. You may find some answers in this article.
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