CSM Practice

JULY 6, 2020

Ironically, 7 out of 10 SaaS founders and executives are obsessed with new customer acquisitions and net new growth. 3. Greater ROI. Customize your content so that it is informative, responsive to current landscapes, specific to customer needs, and highlight how your solution solves them. Webinar Marketing.

Sales 71

Sales Customer Success Connections Customer Base 71

CSM Practice

JULY 6, 2020

Ironically, 7 out of 10 SaaS founders and executives are obsessed with new customer acquisitions and net new growth. 3. Greater ROI. Customize your content so that it is informative, responsive to current landscapes, specific to customer needs, and highlight how your solution solves them. Webinar Marketing.

Customer Success 71

Customer Success Sales Connections Customer Base 71

SmartKarrot

NOVEMBER 6, 2020

Collaborate with Client Experience in local client communication needs and advocacy/loyalty programs (including events, webinars, newsletters, etc.). Be an expert on system functions and features to become a strategic advisor for clients, continuously driving product value and ROI.

Customer Success 8

Customer Success ROI Loyalty Programs Webinar 8

SmartKarrot

MAY 19, 2021

Automation is what improves the customer experience for a low cost. Key Features of Tech-Touch Customer Success Solutions. Better usage of CSM and Customer time Deliver better communication Enable scaling of enterprises Improve customer relationships Offer self-sufficient solutions. There is maximum ROI.

Customer Success 10

Customer Success B2B Customer Satisfaction Communication 10

ClientSuccess

NOVEMBER 22, 2022

And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful customer relationships. Learn How to Align Your Customer Success and Marketing Teams. But what if we told you that understanding your customers was the key to success?

Customer Success 69

Customer Success Marketing Social Media Events 69

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Better Customer Relationships Generating quality leads and building demand involves understanding your target audience’s needs and pain points.

B2B 52

B2B Marketing Social Media Advertising 52

Totango

SEPTEMBER 1, 2020

Research by Deloitte shows that personalized customer experience is now just as important to customer decision-making as speed of service and ROI. Beating churn means delivering personalized value at every step of the customer relationship. . Ways to Predict Customer Churn. Ensure Customers See Value.

Net Promoter Score 104

Net Promoter Score NPS Seminar ROI 104

Amity

FEBRUARY 2, 2016

We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years. The Reason Why More Companies Are Using Customer Success Teams to Ensure Customer Lifetime Value. • Webinars.

2016 80

2016 Customer Success Webinar Customers 80

Pointillist

NOVEMBER 11, 2019

Source: Call Centre Helper webinar: Improving First Contact Resolution At first glance, it seems that a system-based approach would produce accurate results. How many customers took that path? What percentage of customers who took that path eventually churned? Why is First Call Resolution So Important?

Call Center 74

Call Center Metrics Multi-Channel Banking 74

SurveySensum

SEPTEMBER 8, 2023

Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. This demonstrates that by reducing customer churn and enhancing overall customer relationships, companies can save lost revenue and boost customer spending.

NPS 52

NPS ROI Social Media Banking 52

SmartKarrot

OCTOBER 13, 2022

Still, I believe that doing so is counterproductive because the customer will come to see the CSM as their commercial POC rather than their strategic advisor, which could harm the relationship. A salesperson owned a customer relationship before turning ownership to a CSM. Product Trials/Beta Programs.

Customer Success 10

Customer Success Management B2B Presentation 10

Qualtrics

FEBRUARY 26, 2019

In the latest in our series of “ Customer Experience Visionaries “, Rachel Richter, VP of Customer Insights at Dun and Bradstreet, joins us to talk about bringing together quantitative and qualitative data to improve customer retention, creating a data-driven culture, and corporate social responsibility.

Customer Experience 37

Customer Experience Books B2C B2B 37

Thematic

NOVEMBER 13, 2018

In addition, with a well-implemented VOC program, you can better retain your customers – think higher customer loyalty scores, less churn, and a higher customer lifetime value, thanks to repeat purchases. This section is courtesy of our webinar with Lynn Hunsaker. VOC is also a good complement to other insights.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101