Eptica

AUGUST 19, 2015

They don’t want to email, tweet or phone, but are forced down these channels, adding to frustration and damaging the customer relationship. The rise of the robots Of course, there’s a wide range of technology available to assist the customer experience – from the mundane to the extremely innovative.

Customer Service 85

Customer Service Wireless 2015 Contact Center 85

CXApp

JANUARY 11, 2018

No doubt, there is much to see and do and consider when it comes to accounting for the new tech and innovations in your personal and professional life. But when it comes to the trends we're seeing, we picked a few that stuck out that can impact your customer experience strategy for 2018.

2018 40

2018 Wireless Events Connections 40

Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. If you don’t make your customers happy, they will find an insurance company that does. While this might make your customers happy, it ends up shredding your bottom line. Because of this, you need to keep all of the customers you can.

Insurance 40

Insurance Technology Omnichannel Document 40

Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. If you don’t make your customers happy, they will find an insurance company that does. While this might make your customers happy, it ends up shredding your bottom line. Because of this, you need to keep all of the customers you can.

Insurance 40

Insurance Technology Omnichannel Document 40

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. For Telstra, outsourcing means better service.

Call Center 52

Call Center Telecommunications Banking Financial 52

Alliance by IFS

OCTOBER 30, 2019

The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix models to predictive service. An Integrated Solution Built for the Future. www.astea.com. Darrow Associates Investor Relations. 214-597-8200.

2025 28

2025 Wireless Competitive Advantage Customer Satisfaction 28

West Monroe

JANUARY 23, 2022

Changes to the traditional utility regulatory paradigm are needed to unleash the power of competitive markets and performance-based earnings incentives to spur DER technology and software innovations. Even so, the final stage of the process—reaching customers—is the hardest part to get right.

2022 40

2022 Transportation Telecommunications Wireless 40

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Bold360

DECEMBER 1, 2016

. “Organizations make many mistakes when selecting a customer relationship management solution. Without a doubt the biggest mistake is…” Assuming that a CRM solution should be selected prior to building out a comprehensive customer experience strategy. Erol Toker is the Founder and CEO of Truly Wireless.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. The results for field service organizations are quicker trouble resolution, happier customers, and even increased sales.”.

2018 33

2018 Management Wireless Technology 33

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. The results for field service organizations are quicker trouble resolution, happier customers, and even increased sales.”.

2018 24

2018 Wireless Management Technology 24

Alliance by IFS

AUGUST 13, 2019

As the number of smart devices deployed in the field increases, the Internet of Things is fast becoming the cornerstone of innovative and differentiated business solutions. We reimagine integration, spark business transformation and enable fast innovation on the Internet of Things so you can pioneer differentiating business models.

Management 6

Management Wireless 2019 Customer Satisfaction 6