Customer Satisfaction Interaction ROI Wireless 
GetFeedback
NOVEMBER 25, 2019
If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. To do so, you can rely on the American Customer Satisfaction Index (ACSI). . The ACSI is the only national economic indicator that measures customer satisfaction across the U.S.
TechSee
JULY 18, 2019
Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. These on-demand services prove that convenient and effortless transactions are both possible and expected by customers everywhere.
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Alida
MARCH 23, 2017
Looking beyond traditional customer experience (CX) metrics. What might have provided telecom leaders with a better understanding into customer satisfaction 14 years ago ( the same year the Nokia 6010 launched ), may not be relevant today.
TechSee
JANUARY 7, 2020
When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. It seems clear that reducing customer effort is the way to enhance customer retention in the telecom industry.
TechSee
OCTOBER 16, 2018
While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Brands are reevaluating the current Support of Things (SoT) customer support models in light of this inevitable shift.
Ecrion
JUNE 18, 2018
While it’s no longer a “new feature” for companies to provide customers a choice in how they receive communications – SMS/text messaging, email, and print, for example – what is becoming an emerging technology is dynamic documents with interactive customer data visualizations. It’s the Internet of Things. It doesn’t have to be.
Ecrion
JUNE 18, 2018
While it’s no longer a “new feature” for companies to provide customers a choice in how they receive communications – SMS/text messaging, email, and print, for example – what is becoming an emerging technology is dynamic documents with interactive customer data visualizations. It’s the Internet of Things. It doesn’t have to be.
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