Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. Conventional wisdom says customer satisfaction is based solely on the value they derive directly from the product. Behaviors lead to loyalty. Download our Neuroscience and Customer Success white paper.

White Paper 51

White Paper Download Customer Success 2015 51

Up Your Service

MAY 25, 2017

In the white paper, Engineering a Service Revolution that was recently cited in Harvard Business Review , we outline Four Rules, including a rapid and comprehensive plan to educate and motivate employees at all levels,leaving little room for negative influence to grow or fester. Focus on Service Education.

Culture 75

Culture White Paper Workshop Customer Satisfaction 75

inmoment

JUNE 17, 2019

Brands fail to realize that many customers know what information companies have about them, and expect them to use it to deliver value — as they define it. Companies should capitalize on this desire by creating a personalized CX that delivers meaningful value beyond just the close of the sale. Definition of Loyalty Diverges.

2019 53

2019 Customer Experience White Paper Definition 53

ProProfs Chat

NOVEMBER 29, 2019

Improved Sales. Boosts Customer Service & Loyalty. They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. Live Chat Messaging Customer Satisfaction Statistics. Live Chat Customer Loyalty Statistics.

2020 90

2020 E-support 2018 Hospitality 90

Alliance by IFS

JUNE 2, 2015

Service has become a critical source of revenue, but at many companies there is still a big disconnect between the service organization and the sales infrastructure that could be impeding revenue growth and leaving customer needs unaddressed. The service team serves as the face of the company in the post-sales period.

Sales 22

Sales White Paper Multi-Channel Download 22

Beyond Philosophy

MARCH 3, 2016

Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. No Loyalty (low relative attachment and low repeat purchase). But, what about customer advocacy in BtoB products and services? Does it exist?”.

White Paper 60

White Paper 2007 Consulting Loyalty 60

ProProfs Chat

JULY 13, 2018

Return customers might not be as loyal as your brand’s advocates but their previous satisfied experience with you provides a level of trust that you can’t find in your first-time customers. Customer retention could generally be traced down to customer satisfaction.

White Paper 63

White Paper Advertising Customer Retention Customers 63

Comm100

APRIL 28, 2016

But how you communicate that empathy to a customer directly, as well as how you can perceive their more moment-to-moment needs, can help you build customer satisfaction and loyalty. Ultimately, having empathy creates deep bonds of trust between a company and a customer, and trust moves sales. Conclusion.

White Paper 51

White Paper Download 2011 Customers 51

Comm100

JANUARY 14, 2020

With a unified view of the customer across all channels, agents can resolve queries more easily, increasing their overall capacity. Increased customer satisfaction. Customers expect agents to have access to their whole story when they reach out for support. This post includes highlights from our Omnichannel white paper.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Beyond Philosophy

NOVEMBER 28, 2016

There is general agreement that both developing employee ambassadors and customer advocates should receive high priority and emphasis if an enterprise is going to be successful. Whenever encountering white papers that conflate the connection between employee engagement and happy customers, the above questions need to be asked.

Engagement 145

Engagement White Paper 2015 Consulting 145

Comm100

JANUARY 14, 2020

With a unified view of the customer across all channels, agents can resolve queries more easily, increasing their overall capacity. Increased customer satisfaction. Customers expect agents to have access to their whole story when they reach out for support. This post includes highlights from our Omnichannel white paper.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. But, there is little that is really new or trailblazing in this idea.

Financial 144

Financial White Paper Books Airlines 144

CSM Magazine

FEBRUARY 14, 2017

Some aim to provide a balanced portfolio of functionality across sales, marketing and service, while others remain firmly rooted in the sales discipline. However what binds all the different flavours of CRM is that the solution provides organisations with a common system of recording what is known about their customers.

Engagement 40

Engagement White Paper Net Promoter Score Definition 40

SurveySparrow

MARCH 30, 2021

White papers. The most important purpose of market surveys is to get feedback and analyze your customer satisfaction levels. This will help you to keep your customers engaged and obtain loyal customers. . How do your customers decide to make a purchase? Customer Analysis Survey. Infographics.

Marketing 52

Marketing White Paper Insights Feedback 52

SmartKarrot

JANUARY 7, 2022

It is about time that we started listening to our customers. Your marketing, IT, and customer experience teams are already doing that by accumulating customer data from social media, surveys, websites, and even sales transactions. So, customer intelligence will help create strategies that adapt to the changing market.

2022 10

2022 White Paper Social Media Competitive Advantage 10

LiveChat

JUNE 8, 2018

Even in business, communicating with customers effectively can help you gain their loyalty – leading to repeat purchases, positive word-of-mouth, and referrals. On the flipside though, failure to communicate well can create dissatisfaction, frustration, and a decrease in sales.

Communication 66

Communication Social Media B2C White Paper 66

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction.

Social Media 47

Social Media Customer Service Strategies Customer Service Download 47

Interactions

JANUARY 6, 2022

Learn more: Truly effortless and consistent customer experience is more than just channel choice, but rather channel optimization. Read our white paper to learn more. customer satisfaction, and to progress on the digital transformation journey.” – Sri Chawla, EVP of Sales.

2022 71

2022 Customer Experience White Paper Contact Center 71