5 Ways to Leverage Net Promoter Score to Boost Customer Retention
InMoment XI
JULY 13, 2022
Determining your NPS is important, of course, but analyzing the open-ended responses to the follow-up question is what will help you understand the “why” behind your score and make NPS feedback actionable. They’re likely to be repeat customers, often spending more on subsequent purchases. What Do These Categories Mean?
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