Experience Investigators by 360Connext
OCTOBER 17, 2023
I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.
Customer Bliss
DECEMBER 16, 2020
As we’ve recently shifted to a digitally-focused world, you may have faced some new challenges in the way leadership should approach customer experience. Despite any perceived hardships, this shift may actually present you with new opportunities to engage your employees and customers. . leadership Click To Tweet.
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Bill Quiseng
DECEMBER 6, 2023
So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. Ultimately, your employees will exceed customer expectations. HEARTS If you want to win the hearts of your customers, you, first, must win the hearts of your employees.
ShepHyken
FEBRUARY 26, 2024
What is the chief repeating officer, and how do they contribute to improving customer experience? Top Takeaways: A big bet is any concept, approach, project, or strategy with a high potential for impacting our customers and business. It’s all about understanding the problem and outcomes your customers are trying to achieve.”
Speaker: Conference Speakers
Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Modern Customer Journey Tools & Practices for Deep Empathy and Team Alignment.
Customer Bliss
JANUARY 28, 2021
Customer experience employees are at the frontlines of every company. Here are the five leadership actions to build trust across teams. It recharges teams to think critically in a new way and serve their customers most effectively. Remember To Serve Your Team and Customers Authentically.
Customer Bliss
NOVEMBER 8, 2019
As a customer experience leader, you need to have a good understanding of your organization’s culture. ” It’s decisions made and actions taken that prove that the customer commitment is real and not lip service. Leadership Must Have Consistent and United Behaviors. The culture is defined by actions, not words.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
How do you encourage your customers to help others? Are you struggling to support your global community? Or, are you not even sure where you should start. Establishing a global support community comes with many many questions. What are the key metrics to measure? What are the biggest challenges?
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Customers and prospective clients require real, passionate, and empathetic humans. Employee engagement requires great leadership. Numerous “characteristics” and “models” of high quality leadership have been purported in every bookstore and airport gift shop.
Speaker: Dennis Snow, President, Snow & Associates
Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. In this webinar, you will learn to: Build a customer-centric culture.
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