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ViiBE Blog
MAY 3, 2023
ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Anna Gorina May 3, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! The phone number is outdated.
Lumoa
FEBRUARY 16, 2023
It’s important for your business to understand your customers. You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. In This Article: What is Voice of Customer(VoC) and Why Is It Important?
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ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
Magellan Solutions
JULY 29, 2021
The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . million people employed by call center outsourcing Philippines. . AI is a long way from replacing humans for more complicated voice calls or chats. But, is this rate of adoption for better or for worse?
ijgolding
MARCH 20, 2018
In pledging to my campaign, five wonderful people were rewarded with an interview feature on my blog – what you are reading is the third of the five (you can read the first – an interview with James Dodkins – here ; and the second with Chris Brown – here ). When I look back on it, this was for me the start of customer experience.
Call Experts
SEPTEMBER 18, 2019
At Call Experts, we invest in training. In our fast-paced ever-changing world, a call center needs to keep pace or they will be at risk of getting left behind. This additional learning helps the new agents grow into their role and build on the experience they gained during their initial orientation. Training for all.
Solvvy
AUGUST 31, 2022
Successful marketers know that to capture new business — and keep customers coming back — they need to appeal to people’s emotions through engagement and ensure customers associate positive feelings with their brands. How is a CSAT Score Calculated? How is a CSAT Score Calculated? What is a CSAT Score?
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