Responsetek

MAY 8, 2018

What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, online experience, or call centre experience? Download eBook. Is it reducing customer defection, increasing average revenue per customer, or perhaps even improving employee morale?

CEM 40

CEM Insurance Telecommunications Customer Satisfaction 40

Hero Digital

NOVEMBER 26, 2018

Bridging hard data with this seemingly nebulous technology in order to improve customer experience (CX) management. Increasingly, superior experience is becoming the key driver in consumer brand affinity. AI is one tool for creating brilliant, unique, and personalized experiences that delight users and build loyalty.

Multi-Channel 46

Multi-Channel Roadmap Touchpoint Return on Investment 46

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Customer Experience 49

Customer Experience Social Media Advertising Return on Investment 49

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Social Media 40

Social Media Customer Experience Advertising Return on Investment 40

Chattermill

NOVEMBER 4, 2018

If you’d like to understand more about the topic then download our text analytics report here ). It’s the technology behind driverless cars, enabling them to spot the difference between a pedestrian and a lamppost. For example, this technology can analyse tickets to learn why a customer needs support in the first place.

Social Media 76

Social Media Net Promoter Score Feedback CEM 76

Lumoa

APRIL 3, 2018

That's where text analytics technologies come into play. Machine learning technologies can detect the degree of sentiment as well: if someone hates your product, the negative sentiment is stronger than if he just dislikes it. The online interaction might cost you 10 cents and a call might cost you 12 dollars (in the US).

Net Promoter Score 134

Net Promoter Score NPS Touchpoint Feedback 134

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Rogan said last year his show reached about 190 million downloads a month.

2020 52

2020 Brands E Commerce Travel 52