How to Boost Customer Engagement Without Burdening Your Clients
Kapta Customer Success
MARCH 13, 2023
Customer engagement is essential to long-term account retention and your company’s bottom line. We’ve talked about the connection between delivering customer value and customer retention. But, according to Gallup , companies that have greater customer engagement, boost productivity, revenue, customer ratings, and share of wallet by two to three times more than if they only attain customer satisfaction.
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